Compiled from Public Data by FairShake
The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.
In 2021, the CFPB received 2238 complaints against PNC. PNC ranked Number 22 among all financial companies for the most complaints.
Date of Complaint: February 24, 2021
Company Official Name: PNC Bank N.A.
State: OH
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Managing an account
Sub-Issue: Banking errors
Response Type: Closed with explanation
Date of Complaint: February 23, 2021
Company Official Name: PNC Bank N.A.
State: GA
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
Response Type: Closed with explanation
Date of Complaint: February 24, 2021
Company Official Name: PNC Bank N.A.
State: OH
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
Complaint Tags: Older American, Servicemember
Response Type: Closed with explanation
Date of Complaint: February 23, 2021
Company Official Name: PNC Bank N.A.
State: FL
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Struggling to pay mortgage
Complaint Tags: Older American
Response Type: Closed with explanation
Date of Complaint: February 24, 2021
Company Official Name: PNC Bank N.A.
State: GA
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Response Type: Closed with explanation
Date of Complaint: February 25, 2021
Company Official Name: PNC Bank N.A.
State: OH
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
Response Type: Closed with explanation
Date of Complaint: February 24, 2021
Company Official Name: PNC Bank N.A.
State: PA
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Cashing a check
Full Complaint:
I’m having an ongoing issue with PNC bank. The branch I’m having issues with currently is XXXX XXXX XXXX XXXX PA XXXX. There was a fraudulent check tryin to be withdrawn from my account. They did not file a report about this issue. They did not give me the options or measures to take because of this issue. My account is compromised and I want to know the next steps. They are not giving me the ID of the person who tried to cash the check either. The bank manager ‘s name is XXXX XXXX XXXX. I recieved an email from him on XX/XX/XXXX and left a voicemail for him. He called me XX/XX/XXXX but he told me to call the main number. I called the main number and there was no complaint in place. I tried to stop by the branch but he was not working. I left him another message and emailed him on XX/XX/XXXX with no reponse. Another amail was sent febuary XXXX and still no response. I need this issue to be resolved right away and a police report filed.
Response Type: Closed with explanation
Date of Complaint: February 24, 2021
Company Official Name: PNC Bank N.A.
State: NJ
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Unexpected or other fees
Response Type: Closed with explanation
Date of Complaint: February 25, 2021
Company Official Name: PNC Bank N.A.
State: IL
Product: Payday loan, title loan, or personal loan
Sub-Product: Installment loan
Issue: Charged fees or interest you didn’t expect
Full Complaint:
PNC Bank is and XXXX XXXX lender. It discriminates against small, minority, older and other disadvantaged ( SMOD ) borrowers by applying a specific business account requirement to apply for a XXXX loan which many SMOD borrowers do not use based on higher fees, monthly service charges, etc designed to screen out otherwise eligible SMOD borrowers from participation in favor of larger more profitable other customers or extract extra business account fees the SMOD borrower would otherwise not have at a time of distress. Surely many SMOD operators use less expensive accounts rather than a high fee business fee account.
This requirement is likely not part of the CARES Act or XXXX, but is an extra discriminatory hurdle PNC adds. And in any event a bank knows particularly SMOD operators select lower cost vendor whenever possible. The pandemic enhances this pressure and need.
This requirement continues and fees seem to be excessive and unnecessary to the disadvantage of SMOD borrowers.
Complaint Tags: Older American
Response Type: Closed with explanation
Date of Complaint: February 23, 2021
Company Official Name: PNC Bank N.A.
State: IL
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Other transaction problem
Response Type: Closed with monetary relief
FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.