July 2021 Complaints Against PNC

Compiled from Public Data by FairShake

If you have an issue with PNC, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2021, the CFPB received 2238 complaints against PNC. PNC ranked Number 22 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: July 1, 2021

Company Official Name: PNC Bank N.A.

State: NY

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else

Full Complaint:
review the accounts that appear on my credit report, without any authorization, they are harming me.

Identity Theft XXXX XXXX / XXXX XXXX Account Number : XXXX This is not mine.

2. Identity Theft XXXX XXXX XXXX Account Number : XXXX This is not mine.

3. Identity Theft XXXX XXXX Account Number : XXXX This is not mine.

4. Identity Theft PNC BANK Account Number : XXXX This is not mine.

5. Identity Theft XXXX XXXX XXXX.
Account Number : XXXX This is not mine.

6. Identity Theft XXXX XXXX XXXX Account Number : XXXX This is not mine.
Identity Theft XXXX Account Number : XXXX This is not mine.
Identity Theft XXXX XXXX XXXX Account Number : XXXX This is not mine.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: July 2, 2021

Company Official Name: PNC Bank N.A.

State: FL

Product: Vehicle loan or lease
Sub-Product: Loan

Issue: Managing the loan or lease
Sub-Issue: Billing problem

Full Complaint:
Our account was enrolled in auto pay. PNC stopped taking the payments. We never received any emails or letters form them informing us of any issues. The only attempt at communication was AFTER the loan was already late. Last payment taken was for XXXX of XXXX and no attempts to reach us were made until XX/XX/XXXX from their collections department. They also never provide confirmation emails or otherwise when a payment is successful. The payments should not have stopped being withdrawn since auto pay was enrolled for the duration of the loan term. They initially tried telling us we were never enrolled in auto pay and all our payments had been single pay made every month. This is easily disproved since the last time we logged in was XX/XX/XXXX of XXXX. Meanwhile all payments had been withdrawn with no problem. They then tried to shift blame on us by saying the auto pay had expired and we forgot. Yet when we go online to enroll auto pay it says we can’t because auto pay is already set up, another lie. We didn’t hear from a manager after trying to escalate. This has cause my partner and I ‘s credit to drop 86 and 120 points. Absolutely disgusting! We want these derogatory marks removed from our credit since they were the ones who without warning or cause stopped collecting payments. Then refused to provide any kind of notice or communication to allow us to remediate the situation. Any other financial institution sends our immediate communication when auto pay fails. Not PNC evidently.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: July 1, 2021

Company Official Name: PNC Bank N.A.

State: PA

Product: Checking or savings account
Sub-Product: Checking account

Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card

Company response:

Response Type: Closed with monetary relief


Complaint Details:

Date of Complaint: July 3, 2021

Company Official Name: PNC Bank N.A.

State: PA

Product: Checking or savings account
Sub-Product: Checking account

Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized

Full Complaint:
On XX/XX/2021 XXXXXXXX XXXX XXXX XXXX in XXXX XXXX, Nj charged me for services I did not receive! I spent maybe {.00} they charged my card {0.00}. I disputed the transaction with my bank ( pnc ) and they gave me a temporary credit of {0.00}, XX/XX/XXXX they took the credit back! Why I do not know. This is unbelievable.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: July 2, 2021

Company Official Name: PNC Bank N.A.

State: NY

Product: Checking or savings account
Sub-Product: Checking account

Issue: Managing an account
Sub-Issue: Deposits and withdrawals

Company response:

Response Type: Closed with monetary relief


Complaint Details:

Date of Complaint: July 3, 2021

Company Official Name: PNC Bank N.A.

State: FL

Product: Checking or savings account
Sub-Product: Checking account

Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: July 1, 2021

Company Official Name: PNC Bank N.A.

State: OH

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Trouble during payment process

Full Complaint:
PNC BANK sent my wife and I mortgage statement dated XX/XX/XXXX, which states we owe them an additional {0.00} for past fees in XXXX, ten years ago. I spoke with two representatives at PNC BANK on XX/XX/XXXX. Their names were XXXX and XXXX in the XXXX, Florida office. They said that the fees were associated with five faxes at {.00} a piece in XXXX. I asked them for information on these faxes : Names, dates, times which PNC representative sent them and to whom these faxes were sent. They did not have information on these charges but will get back with me in 48 hours. XXXX stated they instituted a new PNC system to recoup these fees and threaten me about back loading my loan with this fee and late charges if we do not pay this!

We have never missed a mortgage payment with this company or any other previous obligations. We feel PNC is trying to extort money from us or foreclose on this residence.
This is causing great consternation with an institution threatening our well being especially in todays climate.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: July 1, 2021

Company Official Name: PNC Bank N.A.

State: KY

Product: Checking or savings account
Sub-Product: Checking account

Issue: Managing an account
Sub-Issue: Problem accessing account

Full Complaint:
Scam email came through as I was at the bank. Asked them if it was legit and was told no. It looks very convincing. Below is the email : Dear XXXX XXXX, I am writing to you because I have tried to contact you by phone about an important matter related to your account with PNC Bank and have been unable to reach you. Please give me a call at XXXX as soon as you are able.



It is important for you to know that this is not a sales call and it is imperative that I speak with you at your earliest opportunity. If I do not hear from you, PNC may move to close your account relationship.



We appreciate your prompt attention to this request.



XXXX Customer Outreach Team PNC Bank ( P ) XXXX XXXX The contents of this email are the property of PNC. If it was not addressed to you, you have no legal right to read it. If you think you received it in error, please notify the sender. Do not forward or copy without permission of the sender. This message may be considered a commercial electronic message under XXXX law or this message may contain an advertisement of a product or service and thus may constitute a commercial electronic mail message under US law. You may unsubscribe at any time from receiving commercial electronic messages from PNC at XXXX : XXXX PNC, XXXX XXXX XXXX, XXXX, PA XXXX ; XXXX

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: July 2, 2021

Company Official Name: PNC Bank N.A.

State: FL

Product: Mortgage
Sub-Product: FHA mortgage

Issue: Struggling to pay mortgage

Full Complaint:
Approximately 2 years ago expenses became too much for my wife and I. We could no longer afford utilities, loans and mortgage. I was advised we could vacate the house by PNC, turning it back over to them. After moving out I asked about returning the keys at which time I was told by PNC that couldnt happen.
I filled out a packet for help with the property and it was rejected because I didnt have all the proof they wanted causing the financial hardship.
After this I would speak with them and would be advised I could do one thing only to be told that wasnt right. When that person corrected me with new instructions, I would complete them and find out that wasnt correct either.

I finally gave up. I was served foreclosure papers but that has been postponed due to COVID-19.

A few months ago I placed the property for sale with a realtor. There has been no offers made. I contacted PNC again and was advised I could submit for a deed in lieu of foreclosure. When I called a few weeks after that because I hadnt heard back, I was told that I couldnt do that because it was foreclosure already.
My complaint is that PNC has seemingly been playing games. Every time I call them I am told the previous person gave me bad instruction. The house is not worth what is owed. I have not been advised of a sale date either.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: July 1, 2021

Company Official Name: PNC Bank N.A.

State: VA

Product: Checking or savings account
Sub-Product: Checking account

Issue: Problem caused by your funds being low
Sub-Issue: Overdrafts and overdraft fees

Full Complaint:
On XX/XX/2021 my checking account was overdrawn. Despite previously enrolling into overdraft protection and notifications I was neither notified nor protected. My wife told me the following morning that at XXXX she received a notification of overdraft on the account. At XXXX I funded the account from a money market account. PNC charged a {.00} overdraft fee. I called and upon talking to a customer service representative who informed me PNC could not remove the fee. This is contrary to 1. the account being funded within 24 hours per the advertised ” low cash mode ” https : //www.pnc.com/en/personal-banking/banking/services/low-cash-mode.html available for PNC XXXX XXXX customers and 2. the financial institution incorrectly showing I did not enroll in overdraft protection which would have mitigated this issue.

Company response:

Response Type: Closed with monetary relief


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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