December 2013 Complaints Against Portfolio Recovery Associates

Compiled from Public Data by FairShake

If you have an issue with Portfolio Recovery Associates, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2013, the CFPB received 341 complaints against Portfolio Recovery Associates. Portfolio Recovery Associates ranked Number 39 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: December 29, 2013

Company Official Name: PORTFOLIO RECOVERY ASSOCIATES INC

State: AK

Product: Debt collection
Sub-Product: Credit card

Issue: Improper contact or sharing of info
Sub-Issue: Contacted me instead of my attorney

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: December 30, 2013

Company Official Name: PORTFOLIO RECOVERY ASSOCIATES INC

State: TX

Product: Debt collection
Sub-Product: I do not know

Issue: False statements or representation
Sub-Issue: Attempted to collect wrong amount

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: December 30, 2013

Company Official Name: PORTFOLIO RECOVERY ASSOCIATES INC

State: SC

Product: Debt collection
Sub-Product: Credit card

Issue: Communication tactics
Sub-Issue: Called after sent written cease of comm

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: December 30, 2013

Company Official Name: PORTFOLIO RECOVERY ASSOCIATES INC

State: VA

Product: Debt collection
Sub-Product: Credit card

Issue: Communication tactics
Sub-Issue: Frequent or repeated calls

Complaint Tags: Servicemember

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: December 31, 2013

Company Official Name: PORTFOLIO RECOVERY ASSOCIATES INC

State: NY

Product: Credit reporting

Issue: Incorrect information on credit report
Sub-Issue: Account terms

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: December 30, 2013

Company Official Name: PORTFOLIO RECOVERY ASSOCIATES INC

State: FL

Product: Debt collection
Sub-Product: Credit card

Issue: Improper contact or sharing of info
Sub-Issue: Talked to a third party about my debt

Complaint Tags: Older American

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: December 31, 2013

Company Official Name: PORTFOLIO RECOVERY ASSOCIATES INC

State: FL

Product: Debt collection
Sub-Product: Credit card

Issue: Taking/threatening an illegal action
Sub-Issue: Threatened to sue on too old debt

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: December 29, 2013

Company Official Name: PORTFOLIO RECOVERY ASSOCIATES INC

State: IN

Product: Debt collection
Sub-Product: Credit card

Issue: Disclosure verification of debt
Sub-Issue: Not given enough info to verify debt

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: December 30, 2013

Company Official Name: PORTFOLIO RECOVERY ASSOCIATES INC

State: TX

Product: Debt collection
Sub-Product: Credit card

Issue: Disclosure verification of debt
Sub-Issue: Not given enough info to verify debt

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: December 31, 2013

Company Official Name: PORTFOLIO RECOVERY ASSOCIATES INC

State: CA

Product: Debt collection
Sub-Product: I do not know

Issue: Communication tactics
Sub-Issue: Frequent or repeated calls

Complaint Tags: Servicemember

Company response:

Response Type: Closed with non-monetary relief


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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