Compiled from Public Data by FairShake
The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.
In 2020, the CFPB received 3160 complaints against Portfolio Recovery Associates. Portfolio Recovery Associates ranked Number 13 among all financial companies for the most complaints.
Date of Complaint: March 12, 2020
Company Official Name: PORTFOLIO RECOVERY ASSOCIATES INC
State: TX
Product: Debt collection
Sub-Product: I do not know
Issue: Attempts to collect debt not owed
Sub-Issue: Debt is not yours
Response Type: Closed with explanation
Date of Complaint: March 12, 2020
Company Official Name: PORTFOLIO RECOVERY ASSOCIATES INC
State: MA
Product: Debt collection
Sub-Product: I do not know
Issue: Written notification about debt
Sub-Issue: Didn’t receive enough information to verify debt
Full Complaint:
I have contacted the creditor/company many times but they have failed to provide me with necessary documents that will prove this account or debt belongs to me and it has resulted in loss of credit rating.
Response Type: Closed with explanation
Date of Complaint: March 12, 2020
Company Official Name: PORTFOLIO RECOVERY ASSOCIATES INC
State: CA
Product: Debt collection
Sub-Product: Credit card debt
Issue: Attempts to collect debt not owed
Sub-Issue: Debt was paid
Complaint Tags: Servicemember
Response Type: Closed with non-monetary relief
Date of Complaint: March 12, 2020
Company Official Name: PORTFOLIO RECOVERY ASSOCIATES INC
State: TN
Product: Debt collection
Sub-Product: Credit card debt
Issue: Attempts to collect debt not owed
Sub-Issue: Debt was paid
Response Type: Closed with explanation
Date of Complaint: March 12, 2020
Company Official Name: PORTFOLIO RECOVERY ASSOCIATES INC
State: MA
Product: Debt collection
Sub-Product: I do not know
Issue: Written notification about debt
Sub-Issue: Didn’t receive enough information to verify debt
Full Complaint:
I have contacted the creditor/company many times but they have failed to provide me with necessary documents that will prove this account or debt belongs to me and it has resulted in loss of credit rating.
Response Type: Closed with non-monetary relief
Date of Complaint: March 12, 2020
Company Official Name: PORTFOLIO RECOVERY ASSOCIATES INC
State: TX
Product: Debt collection
Sub-Product: I do not know
Issue: Attempts to collect debt not owed
Sub-Issue: Debt is not yours
Response Type: Closed with explanation
Date of Complaint: March 12, 2020
Company Official Name: PORTFOLIO RECOVERY ASSOCIATES INC
State: TX
Product: Debt collection
Sub-Product: Other debt
Issue: False statements or representation
Sub-Issue: Attempted to collect wrong amount
Response Type: Closed with explanation
Date of Complaint: March 12, 2020
Company Official Name: PORTFOLIO RECOVERY ASSOCIATES INC
State: MA
Product: Debt collection
Sub-Product: I do not know
Issue: Written notification about debt
Sub-Issue: Didn’t receive enough information to verify debt
Full Complaint:
I have contacted the creditor/company many times but they have failed to provide me with necessary documents that will prove this account or debt belongs to me and it has resulted in loss of credit rating.
Response Type: Closed with non-monetary relief
Date of Complaint: March 12, 2020
Company Official Name: PORTFOLIO RECOVERY ASSOCIATES INC
State: MA
Product: Debt collection
Sub-Product: I do not know
Issue: Written notification about debt
Sub-Issue: Didn’t receive enough information to verify debt
Full Complaint:
I have contacted the creditor/company many times but they have failed to provide me with necessary documents that will prove this account or debt belongs to me and it has resulted in loss of credit rating.
Response Type: Closed with explanation
Date of Complaint: March 12, 2020
Company Official Name: PORTFOLIO RECOVERY ASSOCIATES INC
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else
Response Type: Closed with explanation
FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.