March 2020 Complaints Against Portfolio Recovery Associates

Compiled from Public Data by FairShake

If you have an issue with Portfolio Recovery Associates, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2020, the CFPB received 3160 complaints against Portfolio Recovery Associates. Portfolio Recovery Associates ranked Number 13 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: March 12, 2020

Company Official Name: PORTFOLIO RECOVERY ASSOCIATES INC

State: TX

Product: Debt collection
Sub-Product: I do not know

Issue: Attempts to collect debt not owed
Sub-Issue: Debt is not yours

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: March 12, 2020

Company Official Name: PORTFOLIO RECOVERY ASSOCIATES INC

State: MA

Product: Debt collection
Sub-Product: I do not know

Issue: Written notification about debt
Sub-Issue: Didn’t receive enough information to verify debt

Full Complaint:
I have contacted the creditor/company many times but they have failed to provide me with necessary documents that will prove this account or debt belongs to me and it has resulted in loss of credit rating.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: March 12, 2020

Company Official Name: PORTFOLIO RECOVERY ASSOCIATES INC

State: CA

Product: Debt collection
Sub-Product: Credit card debt

Issue: Attempts to collect debt not owed
Sub-Issue: Debt was paid

Complaint Tags: Servicemember

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: March 12, 2020

Company Official Name: PORTFOLIO RECOVERY ASSOCIATES INC

State: TN

Product: Debt collection
Sub-Product: Credit card debt

Issue: Attempts to collect debt not owed
Sub-Issue: Debt was paid

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: March 12, 2020

Company Official Name: PORTFOLIO RECOVERY ASSOCIATES INC

State: MA

Product: Debt collection
Sub-Product: I do not know

Issue: Written notification about debt
Sub-Issue: Didn’t receive enough information to verify debt

Full Complaint:
I have contacted the creditor/company many times but they have failed to provide me with necessary documents that will prove this account or debt belongs to me and it has resulted in loss of credit rating.

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: March 12, 2020

Company Official Name: PORTFOLIO RECOVERY ASSOCIATES INC

State: TX

Product: Debt collection
Sub-Product: I do not know

Issue: Attempts to collect debt not owed
Sub-Issue: Debt is not yours

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: March 12, 2020

Company Official Name: PORTFOLIO RECOVERY ASSOCIATES INC

State: TX

Product: Debt collection
Sub-Product: Other debt

Issue: False statements or representation
Sub-Issue: Attempted to collect wrong amount

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: March 12, 2020

Company Official Name: PORTFOLIO RECOVERY ASSOCIATES INC

State: MA

Product: Debt collection
Sub-Product: I do not know

Issue: Written notification about debt
Sub-Issue: Didn’t receive enough information to verify debt

Full Complaint:
I have contacted the creditor/company many times but they have failed to provide me with necessary documents that will prove this account or debt belongs to me and it has resulted in loss of credit rating.

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: March 12, 2020

Company Official Name: PORTFOLIO RECOVERY ASSOCIATES INC

State: MA

Product: Debt collection
Sub-Product: I do not know

Issue: Written notification about debt
Sub-Issue: Didn’t receive enough information to verify debt

Full Complaint:
I have contacted the creditor/company many times but they have failed to provide me with necessary documents that will prove this account or debt belongs to me and it has resulted in loss of credit rating.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: March 12, 2020

Company Official Name: PORTFOLIO RECOVERY ASSOCIATES INC

State: FL

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else

Company response:

Response Type: Closed with explanation


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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