February 2021 Complaints Against Portfolio Recovery Associates

Compiled from Public Data by FairShake

If you have an issue with Portfolio Recovery Associates, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2021, the CFPB received 4435 complaints against Portfolio Recovery Associates. Portfolio Recovery Associates ranked Number 11 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: February 8, 2021

Company Official Name: PORTFOLIO RECOVERY ASSOCIATES INC

State: None

Product: Debt collection
Sub-Product: Credit card debt

Issue: Attempts to collect debt not owed
Sub-Issue: Debt was paid

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: February 8, 2021

Company Official Name: PORTFOLIO RECOVERY ASSOCIATES INC

State: TX

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Problem with a credit reporting company’s investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report

Full Complaint:
Hi, I was actually talking to a representative from Portfolio Recovery Associates and they mentioned that as long I pay the collection account, they will report and demand the credit bureaus remove the entire tradeline from my file. They actually direct me to their website to look under FQA section where I screenshot and copy below. Please remove it.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: February 8, 2021

Company Official Name: PORTFOLIO RECOVERY ASSOCIATES INC

State: NY

Product: Debt collection
Sub-Product: Credit card debt

Issue: Took or threatened to take negative or legal action
Sub-Issue: Threatened to arrest you or take you to jail if you do not pay

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: February 8, 2021

Company Official Name: PORTFOLIO RECOVERY ASSOCIATES INC

State: NY

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Incorrect information on your report
Sub-Issue: Account status incorrect

Full Complaint:
Portfolio Recovery Services continues to send me notices that I owe a balance to XXXX XXXX XXXX. It is still on my credit report.

I have settled this account as of XX/XX/2020. I have a settlement letter that I have sent to Portfolio Recovery. They refuse to recognize my settlement and continue to harass me about paying this debt. They refuse to remove it as a collection from my credit report

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: February 8, 2021

Company Official Name: PORTFOLIO RECOVERY ASSOCIATES INC

State: FL

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: February 8, 2021

Company Official Name: PORTFOLIO RECOVERY ASSOCIATES INC

State: AZ

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Problem with a credit reporting company’s investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: February 8, 2021

Company Official Name: PORTFOLIO RECOVERY ASSOCIATES INC

State: CA

Product: Debt collection
Sub-Product: Other debt

Issue: Threatened to contact someone or share information improperly
Sub-Issue: Contacted you after you asked them to stop

Full Complaint:
XX/XX/XXXX portfolio recovery called me in regards to a debt that is past statue of limitations. I had kindly asked the company to stop calling me at my number for their start period of time the company allows. After the lady from portfolio recovery stated that I will no longer get calls for a month from the cell number that she had repeated back to was clearly mine.
XX/XX/XXXX portfolio recovery called my number in regards to a different account from another person, that supposedly my spouse that lady from portfolio recovery had stated very clearly. I havent been married for going on 4 years and changed my number from my ex wife. Portfolio recovery never stated or clarify I had supposedly had someone else linked to my named or my number doesn’t mean anything being flagged by portfolio recovery to still call knowing that promised on XX/XX/XXXX XXXX

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: February 8, 2021

Company Official Name: PORTFOLIO RECOVERY ASSOCIATES INC

State: TX

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Problem with a credit reporting company’s investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report

Full Complaint:
Hi, I was actually talking to a representative from Portfolio Recovery Associates and they mentioned that as long I pay the collection account, they will report and demand the credit bureaus remove the entire tradeline from my file. They actually direct me to their website to look under FQA section where I screenshot and copy below. Please remove it.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: February 8, 2021

Company Official Name: PORTFOLIO RECOVERY ASSOCIATES INC

State: GA

Product: Debt collection
Sub-Product: Credit card debt

Issue: Attempts to collect debt not owed
Sub-Issue: Debt was result of identity theft

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: February 8, 2021

Company Official Name: PORTFOLIO RECOVERY ASSOCIATES INC

State: LA

Product: Debt collection
Sub-Product: I do not know

Issue: Attempts to collect debt not owed
Sub-Issue: Debt is not yours

Full Complaint:
Portfolio recovery is trying to say that I owe them money because they bought credit card debt that isnt mine. The card was opened at XXXX XXXX XXXX XXXX XXXX la XXXX in 2017, I have documentation that I have been living at XXXX XXXX XXXX XXXX XXXX XXXX la XXXX for the last 7 years this debt isnt mine. I called them and tried to resolve the issue nothing happened I also disputed with all of the credit bureaus and havent got a response. They are hurting my credit for no reason

Company response:

Response Type: Closed with explanation


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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