February 2021 Complaints Against Portfolio Recovery Associates

Compiled from Public Data by FairShake

If you have an issue with Portfolio Recovery Associates, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2021, the CFPB received 4435 complaints against Portfolio Recovery Associates. Portfolio Recovery Associates ranked Number 11 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: February 11, 2021

Company Official Name: PORTFOLIO RECOVERY ASSOCIATES INC

State: MA

Product: Debt collection
Sub-Product: Credit card debt

Issue: Attempts to collect debt not owed
Sub-Issue: Debt is not yours

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: February 11, 2021

Company Official Name: PORTFOLIO RECOVERY ASSOCIATES INC

State: MA

Product: Debt collection
Sub-Product: Credit card debt

Issue: Attempts to collect debt not owed
Sub-Issue: Debt is not yours

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: February 10, 2021

Company Official Name: PORTFOLIO RECOVERY ASSOCIATES INC

State: AR

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Incorrect information on your report
Sub-Issue: Account status incorrect

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: February 10, 2021

Company Official Name: PORTFOLIO RECOVERY ASSOCIATES INC

State: NY

Product: Debt collection
Sub-Product: Credit card debt

Issue: Written notification about debt
Sub-Issue: Didn’t receive enough information to verify debt

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: February 10, 2021

Company Official Name: PORTFOLIO RECOVERY ASSOCIATES INC

State: GA

Product: Debt collection
Sub-Product: Credit card debt

Issue: Attempts to collect debt not owed
Sub-Issue: Debt is not yours

Full Complaint:
PRA purchased a credit card debt from XXXX XXXX. I have requested verification of the debt four times since XX/XX/2020 and all I keep receiving are credit card statements. They have yet to provide any document bearing my signature that in anyway indicates or proves that this debt belongs to me.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: February 10, 2021

Company Official Name: PORTFOLIO RECOVERY ASSOCIATES INC

State: CA

Product: Debt collection
Sub-Product: Credit card debt

Issue: Attempts to collect debt not owed
Sub-Issue: Debt is not yours

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: February 10, 2021

Company Official Name: PORTFOLIO RECOVERY ASSOCIATES INC

State: FL

Product: Debt collection
Sub-Product: Credit card debt

Issue: Written notification about debt
Sub-Issue: Didn’t receive enough information to verify debt

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: February 10, 2021

Company Official Name: PORTFOLIO RECOVERY ASSOCIATES INC

State: NJ

Product: Debt collection
Sub-Product: Credit card debt

Issue: Attempts to collect debt not owed
Sub-Issue: Debt is not yours

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: February 10, 2021

Company Official Name: PORTFOLIO RECOVERY ASSOCIATES INC

State: CA

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Problem with a credit reporting company’s investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: February 10, 2021

Company Official Name: PORTFOLIO RECOVERY ASSOCIATES INC

State: CA

Product: Debt collection
Sub-Product: Credit card debt

Issue: Written notification about debt
Sub-Issue: Didn’t receive enough information to verify debt

Company response:

Response Type: Closed with explanation


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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