September 2013 Complaints Against Santander Consumer USA

Compiled from Public Data by FairShake

If you have an issue with Santander Consumer USA, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2013, the CFPB received 329 complaints against Santander Consumer USA. Santander Consumer USA ranked Number 40 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: September 26, 2013

Company Official Name: Santander Consumer USA Holdings Inc.

State: VA

Product: Debt collection
Sub-Product: Auto

Issue: False statements or representation
Sub-Issue: Attempted to collect wrong amount

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: September 23, 2013

Company Official Name: Santander Consumer USA Holdings Inc.

State: VA

Product: Consumer Loan
Sub-Product: Vehicle loan

Issue: Taking out the loan or lease

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: September 25, 2013

Company Official Name: Santander Consumer USA Holdings Inc.

State: MD

Product: Consumer Loan
Sub-Product: Vehicle loan

Issue: Managing the loan or lease

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: September 24, 2013

Company Official Name: Santander Consumer USA Holdings Inc.

State: PR

Product: Debt collection
Sub-Product: Other (i.e. phone, health club, etc.)

Issue: Disclosure verification of debt
Sub-Issue: Not given enough info to verify debt

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: September 23, 2013

Company Official Name: Santander Consumer USA Holdings Inc.

State: TN

Product: Consumer Loan
Sub-Product: Vehicle loan

Issue: Problems when you are unable to pay

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: September 20, 2013

Company Official Name: Santander Consumer USA Holdings Inc.

State: AR

Product: Consumer Loan
Sub-Product: Vehicle loan

Issue: Problems when you are unable to pay

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: September 20, 2013

Company Official Name: Santander Consumer USA Holdings Inc.

State: PA

Product: Consumer Loan
Sub-Product: Vehicle loan

Issue: Managing the loan or lease

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: September 26, 2013

Company Official Name: Santander Consumer USA Holdings Inc.

State: OR

Product: Consumer Loan
Sub-Product: Vehicle loan

Issue: Problems when you are unable to pay

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: September 26, 2013

Company Official Name: Santander Consumer USA Holdings Inc.

State: TX

Product: Consumer Loan
Sub-Product: Vehicle loan

Issue: Managing the loan or lease

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: September 26, 2013

Company Official Name: Santander Consumer USA Holdings Inc.

State: MI

Product: Consumer Loan
Sub-Product: Vehicle loan

Issue: Managing the loan or lease

Company response:

Response Type: Closed with explanation


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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