June 2019 Complaints Against Santander Consumer USA

Compiled from Public Data by FairShake

If you have an issue with Santander Consumer USA, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2019, the CFPB received 1225 complaints against Santander Consumer USA. Santander Consumer USA ranked Number 27 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: June 4, 2019

Company Official Name: Santander Consumer USA Holdings Inc.

State: NY

Product: Vehicle loan or lease
Sub-Product: Lease

Issue: Managing the loan or lease
Sub-Issue: Billing problem

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 7, 2019

Company Official Name: Santander Consumer USA Holdings Inc.

State: GA

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Incorrect information on your report
Sub-Issue: Account status incorrect

Full Complaint:
on XXXX XXXX i made my march payment to Santander consumer USA. i called and asked them when will my account be considered 30 days late i was informed that the 30th was the last day ( whisch was recorded ). So on that day i went online to make my payment ( where i always make my payments ) & for some reason when i go on line its not showing that a payment was made on that day for some odd reason i beleived it was removed. at that time i was using my XXXX account to make payments. Prior to making this payment i was in XXXX. On XX/XX/XXXX i tried to use my XXXX card and was notified by XXXX that my account was being used somewhere else when i contacted XXXX i was told that all of my funds have been taking out of my account and that they will have to send me another card. so i immediately signed into my online banking and seen that santander has not yet taken out the payment so immediately contacted santander i spoke with a representative and explained my situation to her i asked her was i going to receive a missed payment she stated that i wasnt because my statement hasnt came out yet i asked her multiple times and still received the same response. A week later i was notified by the credit bureaus ( XXXX, XXXX & XXXX ) that i received a missed payment from santander. I immediately contacted santander and requested that i speak with a supervisor when i spoke with the supervisor she said that she will request that the call be reviewed by the executive team and that i will receive a call within 72 hours if in fact i was told that i wont be receiving a missed payment then my late payment will be reversed ( which was also recorded ). So i called back in 72hours and spoke with a representative named XXXX XXXX i spoke with him about my situation and he put me on hold for 20 minutes just to tell me that he did listen to the call and he know that i was told that i wouldnt receive a missed payment but that was inaccurate so he basically told me that theres nothing that they’ll be able to do. I have been with santander for the last 3 years and never had a missed payment or a repossession on my account. please assist me with this i have exhausted all of my options. I will like to get the missed payment reversed the account is now in an active status and has always been.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 6, 2019

Company Official Name: Santander Consumer USA Holdings Inc.

State: VA

Product: Vehicle loan or lease
Sub-Product: Loan

Issue: Getting a loan or lease
Sub-Issue: Fraudulent loan

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 4, 2019

Company Official Name: Santander Consumer USA Holdings Inc.

State: NC

Product: Debt collection
Sub-Product: Auto debt

Issue: Written notification about debt
Sub-Issue: Didn’t receive notice of right to dispute

Full Complaint:
XXXX XXXX XXXX has violated my rights under federal law by reporting a collection account on my credit report without first supplying a 30 day notice of my right to dispute. This is a direct violation of the Fair Debt Collection Practices Act.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 4, 2019

Company Official Name: Santander Consumer USA Holdings Inc.

State: NJ

Product: Vehicle loan or lease
Sub-Product: Loan

Issue: Incorrect information on your report
Sub-Issue: Information is missing that should be on the report

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 3, 2019

Company Official Name: Santander Consumer USA Holdings Inc.

State: OH

Product: Vehicle loan or lease
Sub-Product: Loan

Issue: Getting a loan or lease
Sub-Issue: Fraudulent loan

Complaint Tags: Older American

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 5, 2019

Company Official Name: Santander Consumer USA Holdings Inc.

State: WV

Product: Vehicle loan or lease
Sub-Product: Loan

Issue: Struggling to pay your loan
Sub-Issue: Lender trying to repossess or disable the vehicle

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 3, 2019

Company Official Name: Santander Consumer USA Holdings Inc.

State: NJ

Product: Vehicle loan or lease
Sub-Product: Loan

Issue: Struggling to pay your loan
Sub-Issue: Denied request to lower payments

Full Complaint:
I was charged higher the normal on Finance charges. The car was financed at 26.29 %, Interest, Which doubled the cost of the car from {000.00} to {000.00}. From XX/XX/2013 To date, I have made payments on nothing but interest, and principal has not been paid down, despite additional payments and over payments, nothing has been applied towards the initial billing, Adjustment.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 6, 2019

Company Official Name: Santander Consumer USA Holdings Inc.

State: NY

Product: Debt collection
Sub-Product: Auto debt

Issue: Communication tactics
Sub-Issue: You told them to stop contacting you, but they keep trying

Full Complaint:
Chrysler Capital has called repeatedly about a 2017 XXXX I purchased with my now ex-husband. I told Chrysler Capital I lost my son, could not work and my husband, a XXXX, was primary on the loan. My husband filed for divorce a year after I lost my son and I am now raising XXXX young children on my own with very little to no money and an XXXX year old XXXX XXXX XXXX and XXXX year old son with a XXXX XXXX. I asked them not to call me again because I am often times waiting for my children ‘s doctor to call or tending to my children and at this point I was going to be talking to an attorney about bankruptcy, I have not yet been able to consult and retain an attorney. I told them my ex husband is a XXXX, therefore if they were to collect anything it would be from him so please don’t call. They continue to call ( and ask for my ex husband even though I told them we are divorced and I have not heard a word from him ) almost daily. In the last week they have called XX/XX/XXXX at XXXX XXXX, XX/XX/XXXX at XXXX XXXX, XX/XX/XXXX at XXXX, XX/XX/XXXX at XXXX XXXX and I am sure it will continue throughout the week.

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: June 4, 2019

Company Official Name: Santander Consumer USA Holdings Inc.

State: OH

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Incorrect information on your report
Sub-Issue: Account information incorrect

Company response:

Response Type: Closed with explanation


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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