June 2019 Complaints Against Santander Consumer USA

Compiled from Public Data by FairShake

If you have an issue with Santander Consumer USA, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2019, the CFPB received 1225 complaints against Santander Consumer USA. Santander Consumer USA ranked Number 27 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: June 12, 2019

Company Official Name: Santander Consumer USA Holdings Inc.

State: VA

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Problem with a credit reporting company’s investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 11, 2019

Company Official Name: Santander Consumer USA Holdings Inc.

State: IL

Product: Vehicle loan or lease
Sub-Product: Loan

Issue: Managing the loan or lease
Sub-Issue: Billing problem

Full Complaint:
I co-sign for a friend and due to him being late my credit going down and down I didnt agree to this at all how can this be fix?

CHRYSLER CAPITAL Account XXXX The company that reported the information has certified to XXXX that the information is accurate. This item was not changed as a result of our processing of your dispute. Please review your report for the details.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 11, 2019

Company Official Name: Santander Consumer USA Holdings Inc.

State: CA

Product: Vehicle loan or lease
Sub-Product: Loan

Issue: Struggling to pay your loan
Sub-Issue: Loan balance remaining after the vehicle is repossessed and sold

Full Complaint:
I purchased a 2008 XXXX XXXX from XXXX XXXX XXXX in XX/XX/XXXX and my car loan is through Santander Consumer USA. At the time of purchase, I didnt have any established credit and my APR was 26.42 % with a car payment of {0.00} per month. My credit improved in XX/XX/XXXX & XX/XX/XXXX and I tried refinancing for a lower interest rate with Santander which they wouldnt allow. I tried refinancing with other lenders as well and was denied because the loan was upside down, owing more than what the car was worth. In XX/XX/XXXX, I was terminated from my job and I was using my unemployment money to pay my car payments as best as I could. On XX/XX/XXXX Santander repossessed my car and when I called to find out the necessary amount to reclaim my vehicle, I was informed that I was 3 months behind which should have been at the most {00.00} but instead I was told that I would have to pay {00.00} ( please see attached statement ) in order to get the car back. On XX/XX/XXXX the car was sold at an auction for {00.00} and the remaining balance of {000.00} is owed. Much to my surprise, I recently reviewed the attached transaction history and for the past 4 years I see that my car payments were being applied to the interest and I still had the same balance due of {000.00} which is the original amount financed in XX/XX/XXXX. Also, according to the transaction report the amount that the car sold for was applied to the principal balance and the amount of {000.00} is outstanding. I am shocked to learn that NOTHING had been applied to the Principal balance until the car was sold. Also attached, are the XXXX XXXX XXXX reports which show that the car was worth {00.00} when I purchased it and {00.00} is what its worth now 4 years later. Based on the amount of {00.00} Santander received from selling the car in XX/XX/XXXX, plus the inflated monthly car of payments of {0.00} Santander has recouped the value of the car and then some. Not to mention, according to the attached Sales Contract with XXXX XXXX XXXX had I been able to make all the car payments due under the sales agreement I would have paid {000.00} for a car that is only worth {00.00}. Santander is a predatory lender that takes advantage of people like me that have no clue about interest rates, that have no established and/or poor credit and desperately need a car. Please help put an end to Santanders predatory and disgusting lending practices.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 13, 2019

Company Official Name: Santander Consumer USA Holdings Inc.

State: TX

Product: Vehicle loan or lease
Sub-Product: Loan

Issue: Getting a loan or lease
Sub-Issue: High-pressure sales tactics

Full Complaint:
They told me it wasnt going away or was going to stay on my credit score I told them I dont have it and randomly they call an Harass me

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 12, 2019

Company Official Name: Santander Consumer USA Holdings Inc.

State: AZ

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Problem with a credit reporting company’s investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report

Full Complaint:
I have disputed the Santander USA account a number of times. The account is more than 7 years old, it has been reported as a closed account more than twice, they vehicle was repossessed and sold by the company 5 years ago, the company has reported the amount of the debt incorrectly more than once, they have included people on the account who have nothing to do with the account. No matter how I dispute the account XXXX just sends back a notation that the account has been updated. And trying to reach a human being at XXXX is impossible. Their automated telephone service constantly malfunctions and hangs up.

They are currently showing the account as 180 dayspast due because XXXX infairly allowed them to report this loan as a brand new item after having been previously closed. This now shows as if the loan just began in XXXX, which gives them a new 7 years to report it.

How in the world am I supposed to have any kind of protection if this company can change the account status from open to closed and back whenever they like? – According to XXXX after 6 years of reporting the account the company was allowed to start the account over as a brand new account within the last 6 months. – If the company is allowed to change the reporting of the account whenever they like and are never held accountable they can keep this account on my report for the rest of my life!

After repossessing the car in XXXX and selling it for more than the balance of the loan they continue to report the account as if I have possession of the car. It doesn’t make any sense to have credit reporting procedures in place if the reporting company does not have to follow them.

I learned Santander is a foreign lending company after all the crazy reporting began. They are somehow able to know whenever mt credit report improves and allowed to enter more false and misleading information onto my credit report. Thi one company has been allowed to hurt my credit report continuously for over 4 years after they repossessed and sold the car the loan involves.

Complaint Tags: Older American, Servicemember

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 11, 2019

Company Official Name: Santander Consumer USA Holdings Inc.

State: MD

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Incorrect information on your report
Sub-Issue: Account status incorrect

Full Complaint:
I did a agreement for {00.00} I have 6 payments of {0.00} in change I already made 2 payments in currently have 4 more payments but on my report its showing another amount thats incorrect. That account is not delinquent if Im paying on it

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 12, 2019

Company Official Name: Santander Consumer USA Holdings Inc.

State: GA

Product: Vehicle loan or lease
Sub-Product: Loan

Issue: Managing the loan or lease
Sub-Issue: Billing problem

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 11, 2019

Company Official Name: Santander Consumer USA Holdings Inc.

State: GA

Product: Vehicle loan or lease
Sub-Product: Loan

Issue: Struggling to pay your loan
Sub-Issue: Denied request to lower payments

Full Complaint:
The company that complaint is being filed against is Santandar Consumer USA which financed my XXXX XXXX XXXX. Due to challenged credit spouse prior bankruptcy this was the only company we could be approved for Car was purchased in XXXX XXXX I put down XXXX My first payment was due XX/XX/XXXX and for the entire year of XXXX XXXX payment was on time paid through XXXX XXXX XXXX XXXX and was paid before the due date.Loan was also current in XXXX except for one missed payment in XX/XX/XXXX.I became unemployed XXXX XXXX due to a reduction in force my position was eliminated. I did contact Santandar by mail to let them know.I was still making payment every month one month my check was returned so the next month I made 2 payment. My unemployment ended XX/XX/XXXX, XXXXOnce again I was emailing faxing and mailing letters to Santandar but never received a response. Have not been receiving statements since last year. My last 2 payments were made on XX/XX/XXXX by check and XXXX XXXX payment. I did confirm with my bank that check did clear my account. On XX/XX/XXXX my car was repossessed at a shopping mall. Was never sent any correspondence When I finally tracked down the company where my car was located I was told they were closed for the day at XXXX I was also told I needed a personal property release form faxed to the recovery company to pick up my vehicle .When I contacted the recovery company on Fri XX/XX/XXXX I was told I needed to set up an appointment and that the first available appointment was not until Monday because they dont take same day appointment. When I spoke to Santandar on Thur and asked why nobody had contacted me they said I was on a cease and desist list and I requested not to ne contacted? Well that also means they cant send me Any letters. I told them I made no such request only for them not to contact my Brother in law. They quickly apologized and took me off the cease and assist. I recently disputed a item that Santandar reported to XXXX XXXX that my account was not current. I just received the update when my 2 payment were posted and my account status was updated to current When I went to retrieve my car and belongings on Mon XX/XX/XXXX I was told that Santandar would not release my vehicle. Was told by a supervisor that my account balance was charged off on XX/XX/XXXX and the only way to get my vehicle back was that I had to pay the entire, loan balance off or get it refinanced?? And that Santandar does not refinance there own loand

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 12, 2019

Company Official Name: Santander Consumer USA Holdings Inc.

State: None

Product: Vehicle loan or lease
Sub-Product: Loan

Issue: Managing the loan or lease
Sub-Issue: Problem with the interest rate

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 10, 2019

Company Official Name: Santander Consumer USA Holdings Inc.

State: TX

Product: Vehicle loan or lease
Sub-Product: Loan

Issue: Problems at the end of the loan or lease
Sub-Issue: Unable to receive car title or other problem after the loan is paid off

Full Complaint:
I write you on an issue that Im having with Santander Consumer USA financial institution on auto loan established on XX/XX/XXXX at {000.00} not to include the interest involved. Just this past year of XX/XX/XXXX from XX/XX/XXXX to XX/XX/XXXX I was behind on the auto loan three months and twenty days the most leaving the car in repossession status. In the month of XX/XX/XXXX on the XX/XX/XXXX the car was repossessed I notified Santander Consumer USA which to hear the vehicle was in its possession, I was also informed what I need to pay in order to gain back possession of car. Now I want to inform you that the car was repossessed before in the year I believe XX/XX/XXXX and was able to gain back possession of vehicle at agreed dollar amount which later led to a so call modification agreement of loan XX/XX/XXXX at {00.00}. But after the repossession in XX/XX/XXXX I inquired of both principle/payoff balance on the auto loan at $ XXXX/ {00.00}. I was inform on the XX/XX/XXXX the {00.00} was need to give car back in my possession but on the XX/XX/XXXX I was told I had to pay {00.00} covering delinquent charges on auto loan, interest, and repossession charges. I paid the {00.00} on the XX/XX/XXXX with credit card afterward was told after payment is processed balance of loan will be adjusted on account. Now monthly payments was still be given ranging from {0.00} to {0.00} a month onward although the monthly agreed note is {0.00}. I do recall in XX/XX/XXXX calling Santander Consumer USA disputing the payoff balance at {00.00} and claiming they havent yet charged the account the towing charged which led into another dispute, because after Santander Consumer USA repossessed the car on XX/XX/XXXX over ten days have already passed when I respond with the payment needed to gain back possession of the car. The auto loan has already been paid off and what on the account is the claimed towing charge of {0.00} but someone ( s ) within Santander Consumer USA is manipulating the account by seeking false financial gain as it hold title to car. So I ask for your involvement to prevent future hassle as I see inaccurate balance change to account after paying {0.00} on the XX/XX/XXXX bring the {0.00} to {0.00} which Im not seeing that balance reflecting the payment. The truth of the matter is I struggled to get to the end of completing my payments with Santander Consumer USA and someone ( s ) within the business sees this but seeking false financial gain is not the way to do business with the public.

Company response:

Response Type: Closed with explanation


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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