Compiled from Public Data by FairShake
The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.
In 2021, the CFPB received 2668 complaints against Santander Consumer USA. Santander Consumer USA ranked Number 19 among all financial companies for the most complaints.
Date of Complaint: February 23, 2021
Company Official Name: Santander Consumer USA Holdings Inc.
State: MS
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Getting a loan or lease
Sub-Issue: Changes in terms mid-deal or after closing
Response Type: Closed with explanation
Date of Complaint: February 23, 2021
Company Official Name: Santander Consumer USA Holdings Inc.
State: FL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else
Response Type: Closed with explanation
Date of Complaint: February 23, 2021
Company Official Name: Santander Consumer USA Holdings Inc.
State: WI
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Problems at the end of the loan or lease
Sub-Issue: Unable to receive car title or other problem after the loan is paid off
Full Complaint:
Loan to Chrysler Capital was paid off in full {000.00} with checks ( {000.00} + {00.00} ) in USPS Tracking Number : XXXX – Your item was delivered at XXXXXX/XX/XXXX on XX/XX/XXXX in XXXX, TX XXXX to XX/XX/XXXX XXXX. The item was signed for by XXXX XXXX.
on XX/XX/XXXX Chrysler still showed I owed {00.00} on the XXXX XXXX XXXX pickup truck. and have not released the Title to the new lienholder.
My Check # XXXX for {00.00} has not cleared my bank to date XX/XX/XXXX, and Chrysler Capital is not planning to assist in locating the missing check, and offers no compensation to
Response Type: Closed with explanation
Date of Complaint: February 23, 2021
Company Official Name: Santander Consumer USA Holdings Inc.
State: IL
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else
Response Type: Closed with explanation
Date of Complaint: February 23, 2021
Company Official Name: Santander Consumer USA Holdings Inc.
State: NC
Product: Debt collection
Sub-Product: Auto debt
Issue: Took or threatened to take negative or legal action
Sub-Issue: Seized or attempted to seize your property
Complaint Tags: Servicemember
Response Type: Closed with explanation
Date of Complaint: February 23, 2021
Company Official Name: Santander Consumer USA Holdings Inc.
State: WI
Product: Debt collection
Sub-Product: Auto debt
Issue: Written notification about debt
Sub-Issue: Didn’t receive notice of right to dispute
Response Type: Closed with explanation
Date of Complaint: February 23, 2021
Company Official Name: Santander Consumer USA Holdings Inc.
State: NC
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Problems at the end of the loan or lease
Sub-Issue: Unable to receive car title or other problem after the loan is paid off
Response Type: Closed with explanation
Date of Complaint: February 23, 2021
Company Official Name: Santander Consumer USA Holdings Inc.
State: WI
Product: Debt collection
Sub-Product: Auto debt
Issue: Attempts to collect debt not owed
Sub-Issue: Debt is not yours
Full Complaint:
Santander Consumer USA at XXXX XXXX XXXX, XXXX, TX XXXX has been reporting false closed account information in the amount of XXXX {00.00} ) the collection has been reported as XXXX balance. I do not know this company. I have never done any business with this company. This company does not have a contract with my signature.
Response Type: Closed with explanation
Date of Complaint: February 23, 2021
Company Official Name: Santander Consumer USA Holdings Inc.
State: FL
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Getting a loan or lease
Sub-Issue: Fraudulent loan
Response Type: Closed with explanation
Date of Complaint: February 23, 2021
Company Official Name: Santander Consumer USA Holdings Inc.
State: NY
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Managing the loan or lease
Sub-Issue: Billing problem
Response Type: Closed with explanation
FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.