February 2021 Complaints Against Santander Consumer USA

Compiled from Public Data by FairShake

If you have an issue with Santander Consumer USA, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2021, the CFPB received 2668 complaints against Santander Consumer USA. Santander Consumer USA ranked Number 19 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: February 23, 2021

Company Official Name: Santander Consumer USA Holdings Inc.

State: MS

Product: Vehicle loan or lease
Sub-Product: Loan

Issue: Getting a loan or lease
Sub-Issue: Changes in terms mid-deal or after closing

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: February 23, 2021

Company Official Name: Santander Consumer USA Holdings Inc.

State: FL

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: February 23, 2021

Company Official Name: Santander Consumer USA Holdings Inc.

State: WI

Product: Vehicle loan or lease
Sub-Product: Loan

Issue: Problems at the end of the loan or lease
Sub-Issue: Unable to receive car title or other problem after the loan is paid off

Full Complaint:
Loan to Chrysler Capital was paid off in full {000.00} with checks ( {000.00} + {00.00} ) in USPS Tracking Number : XXXX – Your item was delivered at XXXXXX/XX/XXXX on XX/XX/XXXX in XXXX, TX XXXX to XX/XX/XXXX XXXX. The item was signed for by XXXX XXXX.
on XX/XX/XXXX Chrysler still showed I owed {00.00} on the XXXX XXXX XXXX pickup truck. and have not released the Title to the new lienholder.
My Check # XXXX for {00.00} has not cleared my bank to date XX/XX/XXXX, and Chrysler Capital is not planning to assist in locating the missing check, and offers no compensation to

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: February 23, 2021

Company Official Name: Santander Consumer USA Holdings Inc.

State: IL

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: February 23, 2021

Company Official Name: Santander Consumer USA Holdings Inc.

State: NC

Product: Debt collection
Sub-Product: Auto debt

Issue: Took or threatened to take negative or legal action
Sub-Issue: Seized or attempted to seize your property

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: February 23, 2021

Company Official Name: Santander Consumer USA Holdings Inc.

State: WI

Product: Debt collection
Sub-Product: Auto debt

Issue: Written notification about debt
Sub-Issue: Didn’t receive notice of right to dispute

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: February 23, 2021

Company Official Name: Santander Consumer USA Holdings Inc.

State: NC

Product: Vehicle loan or lease
Sub-Product: Loan

Issue: Problems at the end of the loan or lease
Sub-Issue: Unable to receive car title or other problem after the loan is paid off

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: February 23, 2021

Company Official Name: Santander Consumer USA Holdings Inc.

State: WI

Product: Debt collection
Sub-Product: Auto debt

Issue: Attempts to collect debt not owed
Sub-Issue: Debt is not yours

Full Complaint:
Santander Consumer USA at XXXX XXXX XXXX, XXXX, TX XXXX has been reporting false closed account information in the amount of XXXX {00.00} ) the collection has been reported as XXXX balance. I do not know this company. I have never done any business with this company. This company does not have a contract with my signature.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: February 23, 2021

Company Official Name: Santander Consumer USA Holdings Inc.

State: FL

Product: Vehicle loan or lease
Sub-Product: Loan

Issue: Getting a loan or lease
Sub-Issue: Fraudulent loan

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: February 23, 2021

Company Official Name: Santander Consumer USA Holdings Inc.

State: NY

Product: Vehicle loan or lease
Sub-Product: Loan

Issue: Managing the loan or lease
Sub-Issue: Billing problem

Company response:

Response Type: Closed with explanation


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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