November 2021 Complaints Against Shellpoint Mortgage

Compiled from Public Data by FairShake

If you have an issue with Shellpoint Mortgage, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2021, the CFPB received 1757 complaints against Shellpoint Mortgage. Shellpoint Mortgage ranked Number 29 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: November 8, 2021

Company Official Name: Shellpoint Partners, LLC

State: AZ

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Trouble during payment process

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: November 8, 2021

Company Official Name: Shellpoint Partners, LLC

State: GA

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Trouble during payment process

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


Complaint Details:

Date of Complaint: November 8, 2021

Company Official Name: Shellpoint Partners, LLC

State: NY

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Struggling to pay mortgage

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


Complaint Details:

Date of Complaint: November 8, 2021

Company Official Name: Shellpoint Partners, LLC

State: NY

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Problem with a credit reporting company’s investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: November 7, 2021

Company Official Name: Shellpoint Partners, LLC

State: GA

Product: Mortgage
Sub-Product: Other type of mortgage

Issue: Trouble during payment process

Full Complaint:
When I logged in to the NewRez website to make my XX/XX/2021 payment of {0.00}, I realized that I had missed making my XX/XX/2021 payment. I immediately called NewRez and made a payment over the phone for both XXXX and XXXX authorizing an amount of {00.00}. The representative made a mistake and processed the payment of {00.00} twice but immediately cancelled the duplicate payment. Since the correction, my online payment history, principal balance and escrow balance appear to be incorrect.

Company response:

Response Type: Closed with explanation

Public Response:
Company believes the complaint provided an opportunity to answer consumer’s questions


Complaint Details:

Date of Complaint: November 8, 2021

Company Official Name: Shellpoint Partners, LLC

State: NH

Product: Debt collection
Sub-Product: Mortgage debt

Issue: Took or threatened to take negative or legal action
Sub-Issue: Seized or attempted to seize your property

Complaint Tags: Older American

Company response:

Response Type: Closed with explanation

Public Response:
Company believes complaint is the result of an isolated error


Complaint Details:

Date of Complaint: November 8, 2021

Company Official Name: Shellpoint Partners, LLC

State: IN

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Trouble during payment process

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


Complaint Details:

Date of Complaint: November 9, 2021

Company Official Name: Shellpoint Partners, LLC

State: FL

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Trouble during payment process

Full Complaint:
I had a loan ( # XXXX ) with XXXX Mortgage that we were working on a Deed In Lieu during XXXX. We were 90 % through the DIL process when they transferred my mortgage to New Rez/Shellpoint in XXXX of XXXX.

I consummated the DIL with Shellpoint on XX/XX/XXXX with the final doc attached showing it was assigned to XXXX under loan number XXXX. Property address was XXXX XXXX XXXX XXXX, XXXX XXXX SC XXXX – XXXX XXXX.

On XX/XX/XXXX I received a letter from Shellpoint stating they were transferring the mortgage we completed the Deed In Lieu for ( XXXX ) to XXXX effective XX/XX/XXXX.

XXXX – I spoke with a representative at XXXX ( XXXX ) who allowed me to email the XXXX XXXX to XXXX and said she would forward it on.

XXXX – I spoke to XXXX XXXX at Shellpoint and was asked to email the DIL doc to their XXXX email address.

XXXX – I received a letter from XXXX stating my account ( loan # XXXX ) is in default and due for a XXXX mortgage payment.

The DIL was frustrating to complete with both organizations but I am befuddled how after completing the DIL how Shellpoint could transfer the mortgage to XXXX. I am having to now spend hours calling, on hold, speaking to representatives and documenting this series of events.

Please help me take action and remediate their error of transferring a mortgage ( Shellpoint loan # XXXX ) that no longer exists to XXXX ( old loan number XXXXnew loan number XXXX ) Thank You XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


Complaint Details:

Date of Complaint: November 8, 2021

Company Official Name: Shellpoint Partners, LLC

State: MD

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Trouble during payment process

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


Complaint Details:

Date of Complaint: November 8, 2021

Company Official Name: Shellpoint Partners, LLC

State: CT

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Struggling to pay mortgage

Company response:

Response Type: Closed with explanation

Public Response:
Company believes it acted appropriately as authorized by contract or law


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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