Compiled from Public Data by FairShake
The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.
In 2021, the CFPB received 1757 complaints against Shellpoint Mortgage. Shellpoint Mortgage ranked Number 29 among all financial companies for the most complaints.
Date of Complaint: February 19, 2021
Company Official Name: Shellpoint Partners, LLC
State: None
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Struggling to pay mortgage
Response Type: Closed with explanation
Public Response:
Company believes it acted appropriately as authorized by contract or law
Date of Complaint: February 19, 2021
Company Official Name: Shellpoint Partners, LLC
State: VA
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Response Type: Closed with explanation
Public Response:
Company believes the complaint provided an opportunity to answer consumer’s questions
Date of Complaint: February 19, 2021
Company Official Name: Shellpoint Partners, LLC
State: PA
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Response Type: Closed with explanation
Public Response:
Company believes complaint represents an opportunity for improvement to better serve consumers
Date of Complaint: February 19, 2021
Company Official Name: Shellpoint Partners, LLC
State: NY
Product: Mortgage
Sub-Product: Other type of mortgage
Issue: Trouble during payment process
Response Type: Closed with explanation
Public Response:
Company believes the complaint provided an opportunity to answer consumer’s questions
Date of Complaint: February 19, 2021
Company Official Name: Shellpoint Partners, LLC
State: MA
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Closing on a mortgage
Response Type: Closed with explanation
Public Response:
Company believes the complaint provided an opportunity to answer consumer’s questions
Date of Complaint: February 20, 2021
Company Official Name: Shellpoint Partners, LLC
State: WI
Product: Mortgage
Sub-Product: VA mortgage
Issue: Trouble during payment process
Complaint Tags: Servicemember
Response Type: Closed with explanation
Public Response:
Company believes the complaint provided an opportunity to answer consumer’s questions
Date of Complaint: February 22, 2021
Company Official Name: Shellpoint Partners, LLC
State: CA
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Full Complaint:
I am on a forbearance plan due to COVID19 but i have been current on my loan until i changed my home insurance. My Mortgage went up {0.00} per month but when i changed insurance companies getting same rate as before my premium didnt lower until XX/XX/XXXX statement and i started new insurance company XX/XX/XXXX.
It took 5 months to get correct amount which means that is like {00.00} extra Shellpoint is trying to get from me. I have been calling and calling to get this resolved. I need to have my mortgage premium adjusted and still nothing has been done.
Response Type: Closed with explanation
Public Response:
Company believes the complaint provided an opportunity to answer consumer’s questions
Date of Complaint: February 19, 2021
Company Official Name: Shellpoint Partners, LLC
State: OH
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Closing on a mortgage
Response Type: Closed with explanation
Date of Complaint: February 20, 2021
Company Official Name: Shellpoint Partners, LLC
State: MI
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Account status incorrect
Full Complaint:
On XX/XX/XXXX NewRez claimed they closed my mortgage account but it still showed open on my credit report.
Complaint Tags: Servicemember
Response Type: Closed with explanation
Public Response:
Company believes the complaint provided an opportunity to answer consumer’s questions
Date of Complaint: February 19, 2021
Company Official Name: Shellpoint Partners, LLC
State: FL
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Closing on a mortgage
Full Complaint:
Applied for refinance on XX/XX/2020 with NewRez mortgage and I am still waiting for closing. All documents have been submitted and can not get a straight answer from company. I spoke with loan processor yesterday to make sure payoff was received for the 3rd time. Just want to know if this will ever be completed. Appraisal was for XXXX asking to refinance {0000.00} for 15 years. Current interest rate is 6.99 % was quoted 2.5 %
Complaint Tags: Older American
Response Type: Closed with explanation
FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.