Compiled from Public Data by FairShake
The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.
In 2015, the CFPB received 1162 complaints against Suntrust Banks Inc. Suntrust Banks Inc ranked Number 24 among all financial companies for the most complaints.
Date of Complaint: December 15, 2015
Company Official Name: SUNTRUST BANKS, INC.
State: FL
Product: Credit card
Issue: Closing/Cancelling account
Response Type: Closed with explanation
Public Response:
Company chooses not to provide a public response
Date of Complaint: December 15, 2015
Company Official Name: SUNTRUST BANKS, INC.
State: SC
Product: Bank account or service
Sub-Product: Checking account
Issue: Deposits and withdrawals
Response Type: Closed with explanation
Public Response:
Company chooses not to provide a public response
Date of Complaint: December 14, 2015
Company Official Name: SUNTRUST BANKS, INC.
State: FL
Product: Mortgage
Sub-Product: Other mortgage
Issue: Loan servicing, payments, escrow account
Response Type: Closed with explanation
Public Response:
Company chooses not to provide a public response
Date of Complaint: December 15, 2015
Company Official Name: SUNTRUST BANKS, INC.
State: GA
Product: Credit card
Issue: Rewards
Response Type: Closed with non-monetary relief
Public Response:
Company chooses not to provide a public response
Date of Complaint: December 11, 2015
Company Official Name: SUNTRUST BANKS, INC.
State: FL
Product: Mortgage
Sub-Product: Other mortgage
Issue: Loan servicing, payments, escrow account
Response Type: Closed with explanation
Public Response:
Company chooses not to provide a public response
Date of Complaint: December 14, 2015
Company Official Name: SUNTRUST BANKS, INC.
State: MD
Product: Mortgage
Sub-Product: Conventional fixed mortgage
Issue: Loan servicing, payments, escrow account
Full Complaint:
When my loan was originated it included an escrow for XXXX items : 1. property taxes ; 2. Homeowner’s/Hazard Insurance ; and 3. a private water and sewer fee. The loan has been assigned to Suntrust Mortgage and they claim that they are not setup to pay the private water and sewer fee. Customer Service hands me off to the tax department, the tax department says I need to talk to the customer service department. I have sent them a copy of the bill, they have a copy of the HUD-1, they can not give me a time frame for their response. The bill is due by XXXX/XXXX/2016. They refuse to give me a time frame to have this reviewed and resolved.
Response Type: Closed with monetary relief
Public Response:
Company chooses not to provide a public response
Date of Complaint: December 15, 2015
Company Official Name: SUNTRUST BANKS, INC.
State: VA
Product: Bank account or service
Sub-Product: Other bank product/service
Issue: Account opening, closing, or management
Full Complaint:
Defendant : Sun Trust Bank – XXXX XXXX Branch XXXX XXXX XXXX XXXX, VA XXXX XXXX XXXX XXXX – Branch Manager and Assistant Vice President Phone : XXXX Fax : XXXX Email : XXXXXXXXXXXX Plaintiff : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, VA XXXX Phone : XXXX Email : XXXXXXXXXXXX On Friday, XXXX XXXX, XXXX, arrived at the branch bank with my safety deposit box key to retrieve documents and gold jewelry. I was denied access to the box. The branch manager explained that the box had been assigned to someone else. The box was rented jointly with XXXX XXXX XXXX, my significant other. I hold both checking and savings accounts at that bank and have been using Sun Trust since XXXX XXXX. Any box rental fees should have been automatically deducted from the checking account. Except for the initial rental fee, I have never bothered to consider the rental fees. I was under the impression that the bank was doing its job. I have never received a bill for box rental fees. Rental fees were not discussed at the XXXX XXXX meeting.
Response Type: Closed with explanation
Public Response:
Company chooses not to provide a public response
Date of Complaint: December 11, 2015
Company Official Name: SUNTRUST BANKS, INC.
State: GA
Product: Bank account or service
Sub-Product: Checking account
Issue: Deposits and withdrawals
Response Type: Closed with explanation
Public Response:
Company chooses not to provide a public response
Date of Complaint: December 11, 2015
Company Official Name: SUNTRUST BANKS, INC.
State: NY
Product: Bank account or service
Sub-Product: Checking account
Issue: Deposits and withdrawals
Response Type: Closed with explanation
Public Response:
Company chooses not to provide a public response
Date of Complaint: December 12, 2015
Company Official Name: SUNTRUST BANKS, INC.
State: MD
Product: Mortgage
Sub-Product: Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure
Full Complaint:
I am trying to get a loan modification from SunTrust Mortgage , Inc . I sent my documents in their pre-addressed envelope, but they say they never got it. Today I tried to fax the documents, but the fax phone just rang and never picked up. I am going to try scanning and emailing, and I will resend the documents USPS return receipt. SunTrust does not offer an address for overnight packages. I get the feeling I ‘m being XXXX around – that my documents were indeed delivered but are lost somewhere, and that the fax number provided is bogus.
Response Type: Closed with explanation
Public Response:
Company chooses not to provide a public response
FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.