March 2015 Complaints Against Suntrust Banks Inc

Compiled from Public Data by FairShake

If you have an issue with Suntrust Banks Inc, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2015, the CFPB received 1162 complaints against Suntrust Banks Inc. Suntrust Banks Inc ranked Number 24 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: March 25, 2015

Company Official Name: SUNTRUST BANKS, INC.

State: VA

Product: Mortgage
Sub-Product: Conventional fixed mortgage

Issue: Loan modification,collection,foreclosure

Full Complaint:
My home has been recommended for foreclosure and is scheduled to be sold at auction on XXXX XXXX. Throughout this process, I have been working with : XXXX XXXX XXXX Preservation Client RepresentativeNMLSR : XXXX last spoke with her on Monday, XXXX XXXX. I informed her that we had listed our home for a short sale and expected to have an offer shortly. I was calling her as a courtesy so that SunTrust would be prepared for our offer packet to arrive. At that time, she told me that an offer packet would be considered only if it was received before XXXX XXXX, 2015.

As of this afternoon, we now have the offer in hand and a compete package for submission to SunTrust. I called XXXX XXXX office to inform her of this fact and to enquire as to the reason that our attorney had been unable to receive a response from you. XXXX XXXX was not available to speak to me so I was connected with an alternate agent. After I informed this agent that we would be submitting an offer today, she told me that we could not submit an offer for review because we were less than 15 days from the auction date. When I pointed out that, as of my conversation with XXXX XXXX on XXXX XXXX, no 15 day requirement had ever been communicated to me, I was transferred to a XXXX agent. This XXXX agent told me that I can submit the offer packet but that SunTrust would not guarantee it would be reviewed or the auction cancelled as we were within the 15 day window of the auction.

We will be submitting the auction package to SunTrust today. I want to escalate this matter for your full consideration with regard to reviewing the packet and stopping the auction while approval of the short sale is pending. The offer packet is correct and complete. Additionally, the requirement for receipt at least 15 days has never been communicated to me, in spite of the fact that I have been communicative and responsive to XXXX XXXX information needs over that last eight months. More so, the letter from XXXX XXXX for the sale at auction ( XXXX XXXX XXXX XXXX ) did not mail us the notification that our home was scheduled for auction until XXXX XXXX. It was done via registered mail so you will have a record of when I received it. Regardless, it was revised less than 15 days before the XXXX XXXX date.

As we have a complete and correct offer in hand, the 15 day requirement was never communicated to us and the notice of the sale was received less than 15 days before the auction date, I respectfully request that SunTrust agree to review our offer package.

Company response:

Response Type: Closed with explanation

Public Response:
Company chooses not to provide a public response


Complaint Details:

Date of Complaint: March 24, 2015

Company Official Name: SUNTRUST BANKS, INC.

State: CO

Product: Mortgage
Sub-Product: Other mortgage

Issue: Settlement process and costs

Full Complaint:
I applied for a loan modification with Suntrust Mortgage. I qualified for an modification option to convert from an ARM to a fixed rate mortgage. I was 6 years into the mortgage. I am a divorced mother of XXXX and ex-husband was on original loan. In divorce he had to quit claim as I did on his property.

Suntrust required him to sign modification application but then when presented with quit claim, allowed me to proceed without his signature. I have completed the 4 month trial period and loan mod docs have been sent to me.

Problem : They are now requiring ex-husband signature now. He is an unfriendly/uncooperative party and is trying to leverage his signature with his lawyers for a percentage ownership in the property and other stipulations.

Suntrust will not let me sign alone even though I made the application alone and the calculations were based on my income alone. I need them to be compelled to allow me to sign alone.

If I ca n’t execute this modification I will have to default as I owe 6k on demand to go back to the original structure. The ex does n’t care about defaulting he has family money and many lawyers. Please help me compel Suntrust to allow my sole signature on this modification.

Company response:

Response Type: Closed with non-monetary relief

Public Response:
Company chooses not to provide a public response


Complaint Details:

Date of Complaint: March 24, 2015

Company Official Name: SUNTRUST BANKS, INC.

State: FL

Product: Bank account or service
Sub-Product: Checking account

Issue: Using a debit or ATM card

Full Complaint:
I ‘m no longer an account holder of SunTrust. I used to be until I realized how unethical of a company that is. Let me explain to you why I believe this : For years, SunTrust advertised and promoted in big letters their XXXX XXXX debit card. With that card, an account holder could earn XXXX mile for every {.00} spent ( for debit and credit card transactions ). SunTrust even advertised that they would not put a cap on a cardholder ‘s ability to earn miles.

Over the past XXXX months, SunTrust must have reviewed their debit card portfolio and what they did as a result of their review is shocking : They closed all account holders who had earned above average number of miles regardless of the types of products they purchased, regardless of the length of their relationship with SunTrust, and regardless of the amount of money in their checking accounts. I know of at least XXXX cases where SunTrust contacted XXXX XXXX to have the miles in the cardholder ‘s account reversed!!!

SunTrust is clearly engaging in what is commonly referred to as ” bait and switch ”, a marketing strategy of getting customers to sign up for a product ( that, by the way, carries a yearly fee of {.00} ) and then, once a certain number of miles are earned, the account is closed. This is unacceptable and a regulatory violation.

If SunTrust does not immediately stop closing accounts and reversing miles already earned, I ‘ll notify a well-known XXXX XXXX lawfirm to pursue a class action lawsuit against SunTrust and its XXXX and XXXX individually.

Company response:

Response Type: Closed with explanation

Public Response:
Company chooses not to provide a public response


Complaint Details:

Date of Complaint: March 26, 2015

Company Official Name: SUNTRUST BANKS, INC.

State: GA

Product: Bank account or service
Sub-Product: Savings account

Issue: Deposits and withdrawals

Full Complaint:
I was told by my bank that they did n’t accept money orders via mobile upload. I did however upload them. I did n’t see the deposits on my account so I went to a branch and had the deposited. Suntrust cashed XXXX sets of money orders and then they closed my account. After I withdrew {00.00} I had a balance of {.00} well they charged me all types of fees and told me the money orders were no good. I contacted the money order issuing company and confirmed the money orders were good. I have yet to see my {.00}

Company response:

Response Type: Closed with monetary relief

Public Response:
Company chooses not to provide a public response


Complaint Details:

Date of Complaint: March 25, 2015

Company Official Name: SUNTRUST BANKS, INC.

State: VA

Product: Mortgage
Sub-Product: Conventional adjustable mortgage (ARM)

Issue: Loan servicing, payments, escrow account

Company response:

Response Type: Closed with explanation

Public Response:
Company chooses not to provide a public response


Complaint Details:

Date of Complaint: March 24, 2015

Company Official Name: SUNTRUST BANKS, INC.

State: FL

Product: Bank account or service
Sub-Product: Other bank product/service

Issue: Account opening, closing, or management

Company response:

Response Type: Closed with explanation

Public Response:
Company chooses not to provide a public response


Complaint Details:

Date of Complaint: March 24, 2015

Company Official Name: SUNTRUST BANKS, INC.

State: GA

Product: Mortgage
Sub-Product: Conventional adjustable mortgage (ARM)

Issue: Loan modification,collection,foreclosure

Complaint Tags: Older American

Company response:

Response Type: Closed with non-monetary relief

Public Response:
Company chooses not to provide a public response


Complaint Details:

Date of Complaint: March 24, 2015

Company Official Name: SUNTRUST BANKS, INC.

State: NC

Product: Bank account or service
Sub-Product: Checking account

Issue: Account opening, closing, or management

Company response:

Response Type: Closed with explanation

Public Response:
Company chooses not to provide a public response


Complaint Details:

Date of Complaint: March 27, 2015

Company Official Name: SUNTRUST BANKS, INC.

State: VA

Product: Mortgage
Sub-Product: Reverse mortgage

Issue: Application, originator, mortgage broker

Company response:

Response Type: Closed with explanation

Public Response:
Company chooses not to provide a public response


Complaint Details:

Date of Complaint: March 24, 2015

Company Official Name: SUNTRUST BANKS, INC.

State: WA

Product: Mortgage
Sub-Product: VA mortgage

Issue: Loan modification,collection,foreclosure

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Public Response:
Company chooses not to provide a public response


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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