January 2014 Complaints Against Synchrony

Compiled from Public Data by FairShake

If you have an issue with Synchrony, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2014, the CFPB received 2744 complaints against Synchrony. Synchrony ranked Number 11 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: January 11, 2014

Company Official Name: SYNCHRONY FINANCIAL

State: FL

Product: Credit card

Issue: Other fee

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: January 11, 2014

Company Official Name: SYNCHRONY FINANCIAL

State: ID

Product: Debt collection
Sub-Product: Credit card

Issue: Cont’d attempts collect debt not owed
Sub-Issue: Debt is not mine

Company response:

Response Type: Closed with monetary relief


Complaint Details:

Date of Complaint: January 11, 2014

Company Official Name: SYNCHRONY FINANCIAL

State: IL

Product: Credit card

Issue: Other

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: January 10, 2014

Company Official Name: SYNCHRONY FINANCIAL

State: TX

Product: Debt collection
Sub-Product: Credit card

Issue: Communication tactics
Sub-Issue: Frequent or repeated calls

Company response:

Response Type: Closed with monetary relief


Complaint Details:

Date of Complaint: January 11, 2014

Company Official Name: SYNCHRONY FINANCIAL

State: CO

Product: Credit card

Issue: Other

Company response:

Response Type: Closed with monetary relief


Complaint Details:

Date of Complaint: January 11, 2014

Company Official Name: SYNCHRONY FINANCIAL

State: CA

Product: Credit card

Issue: Billing statement

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: January 10, 2014

Company Official Name: SYNCHRONY FINANCIAL

State: PA

Product: Credit card

Issue: Other

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: January 11, 2014

Company Official Name: SYNCHRONY FINANCIAL

State: MS

Product: Credit reporting

Issue: Incorrect information on credit report
Sub-Issue: Account status

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: January 10, 2014

Company Official Name: SYNCHRONY FINANCIAL

State: SC

Product: Debt collection
Sub-Product: Credit card

Issue: False statements or representation
Sub-Issue: Attempted to collect wrong amount

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: January 10, 2014

Company Official Name: SYNCHRONY FINANCIAL

State: FL

Product: Debt collection
Sub-Product: I do not know

Issue: Disclosure verification of debt
Sub-Issue: Not given enough info to verify debt

Company response:

Response Type: Closed with explanation


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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