June 2014 Complaints Against Synchrony

Compiled from Public Data by FairShake

If you have an issue with Synchrony, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2014, the CFPB received 2744 complaints against Synchrony. Synchrony ranked Number 11 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: June 24, 2014

Company Official Name: SYNCHRONY FINANCIAL

State: AZ

Product: Credit card

Issue: Delinquent account

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: June 24, 2014

Company Official Name: SYNCHRONY FINANCIAL

State: SC

Product: Credit card

Issue: Other fee

Company response:

Response Type: Closed with monetary relief


Complaint Details:

Date of Complaint: June 25, 2014

Company Official Name: SYNCHRONY FINANCIAL

State: CA

Product: Credit card

Issue: Billing disputes

Company response:

Response Type: Closed with monetary relief


Complaint Details:

Date of Complaint: June 25, 2014

Company Official Name: SYNCHRONY FINANCIAL

State: MD

Product: Credit card

Issue: Credit line increase/decrease

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 24, 2014

Company Official Name: SYNCHRONY FINANCIAL

State: AZ

Product: Consumer Loan
Sub-Product: Installment loan

Issue: Problems when you are unable to pay

Complaint Tags: Older American

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: June 24, 2014

Company Official Name: SYNCHRONY FINANCIAL

State: GA

Product: Credit card

Issue: APR or interest rate

Company response:

Response Type: Closed with monetary relief


Complaint Details:

Date of Complaint: June 24, 2014

Company Official Name: SYNCHRONY FINANCIAL

State: CT

Product: Credit card

Issue: Billing disputes

Company response:

Response Type: Closed with monetary relief


Complaint Details:

Date of Complaint: June 25, 2014

Company Official Name: SYNCHRONY FINANCIAL

State: MO

Product: Debt collection
Sub-Product: Credit card

Issue: Disclosure verification of debt
Sub-Issue: Not given enough info to verify debt

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 23, 2014

Company Official Name: SYNCHRONY FINANCIAL

State: LA

Product: Debt collection
Sub-Product: Credit card

Issue: Disclosure verification of debt
Sub-Issue: Not given enough info to verify debt

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: June 24, 2014

Company Official Name: SYNCHRONY FINANCIAL

State: OH

Product: Debt collection
Sub-Product: Credit card

Issue: False statements or representation
Sub-Issue: Indicated committed crime not paying

Company response:

Response Type: Closed with explanation


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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