September 2014 Complaints Against Synchrony

Compiled from Public Data by FairShake

If you have an issue with Synchrony, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2014, the CFPB received 2744 complaints against Synchrony. Synchrony ranked Number 11 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: September 6, 2014

Company Official Name: SYNCHRONY FINANCIAL

State: TX

Product: Debt collection
Sub-Product: Other (i.e. phone, health club, etc.)

Issue: Taking/threatening an illegal action
Sub-Issue: Seized/Attempted to seize property

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: September 7, 2014

Company Official Name: SYNCHRONY FINANCIAL

State: TX

Product: Consumer Loan
Sub-Product: Installment loan

Issue: Managing the loan or lease

Complaint Tags: Older American, Servicemember

Company response:

Response Type: Closed with monetary relief


Complaint Details:

Date of Complaint: September 5, 2014

Company Official Name: SYNCHRONY FINANCIAL

State: CA

Product: Debt collection
Sub-Product: Credit card

Issue: Disclosure verification of debt
Sub-Issue: Right to dispute notice not received

Complaint Tags: Older American

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: September 6, 2014

Company Official Name: SYNCHRONY FINANCIAL

State: GA

Product: Credit card

Issue: Payoff process

Company response:

Response Type: Closed with monetary relief


Complaint Details:

Date of Complaint: September 5, 2014

Company Official Name: SYNCHRONY FINANCIAL

State: DC

Product: Credit card

Issue: Other

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: September 5, 2014

Company Official Name: SYNCHRONY FINANCIAL

State: PA

Product: Credit card

Issue: Billing disputes

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: September 6, 2014

Company Official Name: SYNCHRONY FINANCIAL

State: GA

Product: Credit card

Issue: Customer service / Customer relations

Company response:

Response Type: Closed with monetary relief


Complaint Details:

Date of Complaint: September 6, 2014

Company Official Name: SYNCHRONY FINANCIAL

State: DC

Product: Credit card

Issue: APR or interest rate

Company response:

Response Type: Closed with monetary relief


Complaint Details:

Date of Complaint: September 5, 2014

Company Official Name: SYNCHRONY FINANCIAL

State: FL

Product: Credit card

Issue: Credit card protection / Debt protection

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: September 5, 2014

Company Official Name: SYNCHRONY FINANCIAL

State: OH

Product: Credit card

Issue: Customer service / Customer relations

Company response:

Response Type: Closed with monetary relief


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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