February 2020 Complaints Against Synchrony

Compiled from Public Data by FairShake

If you have an issue with Synchrony, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2020, the CFPB received 4842 complaints against Synchrony. Synchrony ranked Number 9 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: February 9, 2020

Company Official Name: SYNCHRONY FINANCIAL

State: CA

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Problem with a credit reporting company’s investigation into an existing problem
Sub-Issue: Investigation took more than 30 days

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: February 10, 2020

Company Official Name: SYNCHRONY FINANCIAL

State: FL

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Incorrect information on your report
Sub-Issue: Account status incorrect

Full Complaint:
Syncrony Bank offers insurance on the balance of your credit card in case of disability or death the account would be paid in full.
I filed such a claim and still after Ive sent them my XXXX information and the notes from my XXXX XXXX which has XXXX me it was never enough they wanted me to have the doctor who admitted me to the hospital only that was a long time ago. They have added late fees, interest on top of my credit line and now my credit is ruined.
They now say I didnt have that coverage but I have my statements that prove I did until the day I filed the claim then they removed it.
My credit is everything and I dont see why they are allowed to charge someone for something and when they try to use it they say months later they dont have it.

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: February 10, 2020

Company Official Name: SYNCHRONY FINANCIAL

State: AR

Product: Credit card or prepaid card
Sub-Product: Store credit card

Issue: Closing your account
Sub-Issue: Company closed your account

Complaint Tags: Older American

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: February 10, 2020

Company Official Name: SYNCHRONY FINANCIAL

State: MA

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Problem with a credit reporting company’s investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: February 10, 2020

Company Official Name: SYNCHRONY FINANCIAL

State: MA

Product: Credit card or prepaid card
Sub-Product: Store credit card

Issue: Problem with a credit reporting company’s investigation into an existing problem
Sub-Issue: Was not notified of investigation status or results

Full Complaint:
I was shocked when I reviewed my credit report and found late payment on the dates below : XX/XX/2019 XX/XX/2019 XX/XX/2019 I am not sure how this happened, I believe that I had made my payments to you when I received my statements. My only thought is that my monthly statement did not get to me, or the payment was not applied as fast as expected. I checked my bank account and noticed that you deducted the money out of my checking account that on the month that you marked me late on my credit report.

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: February 10, 2020

Company Official Name: SYNCHRONY FINANCIAL

State: MD

Product: Credit card or prepaid card
Sub-Product: Store credit card

Issue: Fees or interest
Sub-Issue: Unexpected increase in interest rate

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: February 10, 2020

Company Official Name: SYNCHRONY FINANCIAL

State: WI

Product: Debt collection
Sub-Product: I do not know

Issue: Written notification about debt
Sub-Issue: Didn’t receive enough information to verify debt

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: February 10, 2020

Company Official Name: SYNCHRONY FINANCIAL

State: NC

Product: Credit card or prepaid card
Sub-Product: Store credit card

Issue: Closing your account
Sub-Issue: Company closed your account

Full Complaint:
Synchrony Bank closed my 5 accounts. I called multiple times. The final answer was XXXX reported my score had dropped and I had a missed payment. I called XXXX XX/XX/XXXX at XXXX XXXX. My score was mid 700s and I had no missed payments or derogatory Marks. I called synchrony bank to relay this information and request a manual evaluation. They replied that even with a manual evaluation they can never reopen my account. I have already lost 20 points to this issue and that isn’t counting what it will do to my utilization rate.

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: February 10, 2020

Company Official Name: SYNCHRONY FINANCIAL

State: MD

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Problem with a credit reporting company’s investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: February 9, 2020

Company Official Name: SYNCHRONY FINANCIAL

State: NC

Product: Money transfer, virtual currency, or money service
Sub-Product: Debt settlement

Issue: Problem with customer service

Full Complaint:
I have an account with PayPal, have had for several years, and usually for purchases over {0.00} they offer a 6 month interest free option. I have several charges with them some that are on longer terms, but one charge that I made was in XX/XX/XXXX for an amount of {00.00} on a 6 month interest free plan. They send me a statement every month that shows what my minimum due is to avoid any interest charges, which I have always paid and paid twice as much, so they can apply any excess to the amount mentioned above. This amount now has an expiration of XX/XX/XXXX, and they have not applied a XXXX of my excess payments to this amount. When I call them they say that what they bill me for is the monthly payments that have to be paid first, but then why are they not applying anything to the largest amount, and one that is also on a promotional period? I believe it is a very unfair practice and now I am stuck with having to pay a larger amount at once. It defeats the purpose of having an interest free pay plan. Besides why would they apply the excess payments to amounts that still have 10 more months to go? Is there any help you can provide? Thanks. My name is XXXX XXXX.

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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