June 2020 Complaints Against Synchrony

Compiled from Public Data by FairShake

If you have an issue with Synchrony, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2020, the CFPB received 4842 complaints against Synchrony. Synchrony ranked Number 9 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: June 26, 2020

Company Official Name: SYNCHRONY FINANCIAL

State: FL

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Other features, terms, or problems
Sub-Issue: Other problem

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: June 27, 2020

Company Official Name: SYNCHRONY FINANCIAL

State: NY

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Improper use of your report
Sub-Issue: Credit inquiries on your report that you don’t recognize

Company response:

Response Type: Closed with non-monetary relief

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: June 26, 2020

Company Official Name: SYNCHRONY FINANCIAL

State: IL

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Problem with a credit reporting company’s investigation into an existing problem
Sub-Issue: Difficulty submitting a dispute or getting information about a dispute over the phone

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: June 26, 2020

Company Official Name: SYNCHRONY FINANCIAL

State: None

Product: Credit card or prepaid card
Sub-Product: Store credit card

Issue: Fees or interest
Sub-Issue: Unexpected increase in interest rate

Complaint Tags: Older American

Company response:

Response Type: Closed with monetary relief

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: June 26, 2020

Company Official Name: SYNCHRONY FINANCIAL

State: MS

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Improper use of your report
Sub-Issue: Credit inquiries on your report that you don’t recognize

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: June 26, 2020

Company Official Name: SYNCHRONY FINANCIAL

State: UT

Product: Debt collection
Sub-Product: Credit card debt

Issue: Took or threatened to take negative or legal action
Sub-Issue: Threatened or suggested your credit would be damaged

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: June 27, 2020

Company Official Name: SYNCHRONY FINANCIAL

State: IL

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Fees or interest
Sub-Issue: Charged too much interest

Full Complaint:
We applied for a Sams club MasterCard through Synchrony bank on XX/XX/20. They gave us an unusually high interest rate based on an unusually low credit score. We inquired about the score and were told that they took the score directly from the credit reporting agency. When we obtained our score from the agency, it was 169 points higher than the number Synchrony claimed that they were given.

In a letter dated XX/XX/20, Synchrony reversed their story and claimed that the score used was correct because they used a proprietary score and that the score was in fact correct. There is obviously nothing on a credit report that would cause a score to drop 169 points below that reported by the professional reporting agencies. Synchrony is obviously using fraudulent scores to gouge customers with high interest rates.

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: June 26, 2020

Company Official Name: SYNCHRONY FINANCIAL

State: CT

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Improper use of your report
Sub-Issue: Reporting company used your report improperly

Full Complaint:
Hello- There are 2 hard inquiry on my account, which i didn’t authorized nor did i apply for anything. Please investigate and take these off.

1ST inquiry is from Syncb, Inquiry from XX/XX/2019 XXXX XXXX XXXX 2nd inquiry from XX/XX/2019 XXXX XXXX My name is XXXX XXXX address : XXXX XXXX XXXX XXXX XXXX, CT XXXX Phone # XXXX My email is XXXX XXXX

Company response:

Response Type: Closed with non-monetary relief

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: June 26, 2020

Company Official Name: SYNCHRONY FINANCIAL

State: IL

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Getting a credit card
Sub-Issue: Card opened as result of identity theft or fraud

Full Complaint:
I have disputed this with the company but have had issues trying to remove from my record and establishing an account with credit limit according to my credit score of XXXX before fraudulent activity.

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: June 27, 2020

Company Official Name: SYNCHRONY FINANCIAL

State: GA

Product: Debt collection
Sub-Product: Credit card debt

Issue: Attempts to collect debt not owed
Sub-Issue: Debt was result of identity theft

Full Complaint:
Hello on XX/XX/2016 i field a complain with cfpb # XXXX it stated ” have a credit card from chevron we tried to cancel 3 months ago because one of our employees stole the rep we called didnt do it last week we got an email that we made a payment for XXXX which we didnt but it hit our account and cost us XXXX know there calling us about this payment which they posted with out our permission nothing was done today and with out notice the have us reported on all 3 credit burues that we owe XXXX dollars we dont owe this and they where informed that this card and others where stolen 4 4 years ago

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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