May 2020 Complaints Against TD Bank

Compiled from Public Data by FairShake

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The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2020, the CFPB received 2448 complaints against TD Bank. TD Bank ranked Number 17 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: May 13, 2020

Company Official Name: TD BANK US HOLDING COMPANY

State: NY

Product: Checking or savings account
Sub-Product: Checking account

Issue: Closing an account
Sub-Issue: Fees charged for closing account

Company response:

Response Type: Closed with monetary relief


Complaint Details:

Date of Complaint: May 12, 2020

Company Official Name: TD BANK US HOLDING COMPANY

State: NJ

Product: Mortgage
Sub-Product: Other type of mortgage

Issue: Trouble during payment process

Company response:

Response Type: Closed with monetary relief


Complaint Details:

Date of Complaint: May 11, 2020

Company Official Name: TD BANK US HOLDING COMPANY

State: VA

Product: Checking or savings account
Sub-Product: Checking account

Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: May 11, 2020

Company Official Name: TD BANK US HOLDING COMPANY

State: AZ

Product: Credit card or prepaid card
Sub-Product: Store credit card

Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card

Full Complaint:
On XX/XX/2019 a fraudulent account was opened in my name at XXXX XXXX at XXXX XXXX mall in XXXX, AZ. TD Bank is the Financing Bank for their credit cards. This account was made known to me from my credit report I ran because there were numerous other accounts opened in my name in person between XX/XX/XXXX and XX/XX/XXXX. On this date, the thief actually came in the store the day prior to make purchases but had to return the next day because they came in the store too late and the banks would be closed to issue them a line of credit. The next day, they returned to make two purchases- one for {00.00} and another for {00.00}. My detective with the XXXX Police Department, XXXX XXXX, ( Case # XXXX ) was able to speak with the merchant and the holiday hired clerk stated they thought the customer was odd because they read their info for the credit line off of their phone, they spoke with the bank, and they approved the credit, so their hands were tied. When I found out about this account, I spoke with XXXX XXXX and they gave me a case # XXXX and TD Bank. They were very cooperative and actually were one of the few that gave me important details about the transaction that I was able to relay to the police department. After speaking with them extensively, I was told that I would continue to receive statements but to ignore them because I would not be held responsible for the payments. After continuing to receive them, I called TD bank last week and could not get through to anyone. I called back today and I was on the phone for 7 hours and 16 minutes, holding the majority of the time or being transferred to different departments. At times I was told that XXXX did not respond to my dispute in a timely manner so it was ” timed out ” and I would need to start the process over. After talking to another person I was told that XXXX responded to the dispute that it was ” legitimate because proof of receipt and purchase was shown ” so it was denied as fraud. This seems strange to me since I have a case # with XXXX and a Police court case # and also my Detective, XXXX XXXX, has spoken with them and also has video surveillance footage from this store of the thief. After being on the phone with TD Bank for 7 hours and 16 minutes today, talking with the ” front office supervisor ” I was told she was the highest up person i could speak with, and my only options were to send in my concerns in writing to them and/or dispute it with the credit bureaus as fraud, since my case was considered ” resolved ”. After having all other fraudulent accounts closed and wiped from credit and everything, this is the only account I continue to have issues with with not an acceptable resolution.

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: May 13, 2020

Company Official Name: TD BANK US HOLDING COMPANY

State: NC

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else

Full Complaint:
Nordstrom is reporting I have an account with them and I have never had an account with them.

XXXX XXXX has an account on my credit and I have never had an account with them.

XXXX XXXX has an account on my credit and I have never had an account with them.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: May 12, 2020

Company Official Name: TD BANK US HOLDING COMPANY

State: NY

Product: Money transfer, virtual currency, or money service
Sub-Product: Money order

Issue: Lost or stolen money order

Full Complaint:
I purchased two money orders in XXXX from TD Bank for rent.Landlord inform me after 7 month that they did not got the rent for XXXX, then I went to the Bank to investigate .we found that Both money orders were already paid to a person name : XXXX XXXX XXXX , who was not the original payee for the money orders. the payee was for XXXX XXXX XXXX XXXX. and they never received the money orders.Since then so many times I asked the Bank Associate about these, their answer is still investigation. Please help me out of this as soon as possible.
Thanks.

Complaint Tags: Older American

Company response:

Response Type: Closed with monetary relief


Complaint Details:

Date of Complaint: May 11, 2020

Company Official Name: TD BANK US HOLDING COMPANY

State: NJ

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Trouble during payment process

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: May 11, 2020

Company Official Name: TD BANK US HOLDING COMPANY

State: MD

Product: Checking or savings account
Sub-Product: Checking account

Issue: Problem with a lender or other company charging your account
Sub-Issue: Money was taken from your account on the wrong day or for the wrong amount

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: May 12, 2020

Company Official Name: TD BANK US HOLDING COMPANY

State: PA

Product: Checking or savings account
Sub-Product: Savings account

Issue: Managing an account
Sub-Issue: Problem making or receiving payments

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: May 12, 2020

Company Official Name: TD BANK US HOLDING COMPANY

State: SC

Product: Vehicle loan or lease
Sub-Product: Loan

Issue: Managing the loan or lease
Sub-Issue: Billing problem

Full Complaint:
On XX/XX/2020 I tried to make my online payment with TD Auto Finance web site it was not working correctly. I called TD Auto fianc and asked the rep if she could see I made a payment she said no so I made payment with Debit card. On XX/XX/XXXX I checked my bank and saw TD Auto finance had taken another payment thru my checking account. I called them the rep told me he we can call my bank and verify the funds I explained the funds posted today then he told me he can only hold 3 min and the wait time to speak with a rep at XXXX was 12 min. I I asked him how can I get my funds back he said I had to send a notarized bank statement to TD. I explained they took the extra payment they should be able to refund it. I went to XXXX branch and the financial rep there called TD to inform them yes funds were received and 2 payments were taken. The rep from TD Bank told the financial rep at XXXX it would take 30 days to get the funds back. I feel in these times with the Covid yes Im blessed to be working but still need my money back on their mistake and it should not take 30 days when they are a bank. I disputed the payment with XXXX my bank they will refund my money but now their will be fraudulent report with their billing system and it will block me from making payments going forward I will not do XXXX XXXX or XXXX XXXX TD Bank has to correct their policies so this does not happen again and customers should be able to get a refund with in 5 days not 30.

Company response:

Response Type: Closed with explanation


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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