July 2021 Complaints Against TD Bank

Compiled from Public Data by FairShake

If you have an issue with TD Bank, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2021, the CFPB received 3276 complaints against TD Bank. TD Bank ranked Number 16 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: July 5, 2021

Company Official Name: TD BANK US HOLDING COMPANY

State: CA

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Problem with a credit reporting company’s investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report

Full Complaint:
I am a victim of identity theft. The following accounts were opened without my knowledge, consent or authority. I have no idea how the theft took place, nor do I have knowledge of the suspects. I did not receive any money, goods, or services as a result of the identity theft.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: July 5, 2021

Company Official Name: TD BANK US HOLDING COMPANY

State: CT

Product: Debt collection
Sub-Product: Credit card debt

Issue: Attempts to collect debt not owed
Sub-Issue: Debt was paid

Full Complaint:
1st on the phone they told me I had been in arrears but now I wasn’t.
I received a letter XX/XX/XXXX and submitted complaint XXXX their response was a letter dated XX/XX/XXXX that claimed they had received late payments.
I pay via electronic transfer in my checking account. I went through my checking statements and saw that the XXXX XXXX deducted the amounts on what dates. it did not match TDbank ‘s claims.
in one PDF file titled ” XXXX ” I have compiled the pages from my statements and XXXX rectangles about the payments. I created a spreadsheet showing dates paid, and the amount I am in excess of the scheduled installment payments.
I have the original agreement with XXXX, the letters from TDbank with the fraudulent claims.

Complaint Tags: Older American

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: July 5, 2021

Company Official Name: TD BANK US HOLDING COMPANY

State: NY

Product: Credit card or prepaid card
Sub-Product: Store credit card

Issue: Fees or interest
Sub-Issue: Problem with fees

Full Complaint:
In XXXX of XXXX, I fell on hard times due to the current COVID-19 pandemic accompanied by the passing of my father. The pandemic and passing of my father left me extremely strained emotionally and financially. I had informed Nordstrom Credit Card Services of my ongoing circumstances and asked for all of the late fees for the current year to be waived. I was then met with much resistance. I was also told that my fees could not be waived due to them stopping the waiving of fees back in XXXX of XXXX. This is absolutely ridiculous considering that I have been a cardholder since XXXX and HAVE NEVER made a late payment, but when I truly need some assistance I am given nothing. I am currently a full-time college student as well as working full-time. I would like Nordstrom to remove any and all Late Fees from my account ranging from XX/XX/XXXX thru XX/XX/XXXX. I recently made a payment of {0.00} to the account to be brought current but was then lied to and told that nothing could be done about the late fees. I am honestly disgusted with Nordstrom credit card, and it is truly appalling that I have to file a formal complaint to just get some sort of proper assistance. After this card is paid off I can assure you that I will no longer give Nordstrom credit card my business.

Complaint Tags: Servicemember

Company response:

Response Type: Closed with monetary relief


Complaint Details:

Date of Complaint: July 5, 2021

Company Official Name: TD BANK US HOLDING COMPANY

State: NJ

Product: Checking or savings account
Sub-Product: Checking account

Issue: Opening an account
Sub-Issue: Account opened as a result of fraud

Full Complaint:
I received a mail from TD Bank of an account that was open that I have no knowledge about, I contacted them right away and was told that someone open this account in my name, they told me that they will take further action to prevent anything fraudulent on there end, and I will be getting emails from them in regard to this.

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: July 4, 2021

Company Official Name: TD BANK US HOLDING COMPANY

State: NY

Product: Debt collection
Sub-Product: Credit card debt

Issue: Took or threatened to take negative or legal action
Sub-Issue: Threatened to sue you for very old debt

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: July 5, 2021

Company Official Name: TD BANK US HOLDING COMPANY

State: CA

Product: Debt collection
Sub-Product: Credit card debt

Issue: Attempts to collect debt not owed
Sub-Issue: Debt was result of identity theft

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: July 4, 2021

Company Official Name: TD BANK US HOLDING COMPANY

State: SC

Product: Debt collection
Sub-Product: Credit card debt

Issue: Attempts to collect debt not owed
Sub-Issue: Debt was paid

Full Complaint:
I was in the process of trying to settle a couple of debts that went into charge off status, once I contacted the companies I asked them for a deal of pay to delete. I was given the amount that they were willing to except and was told that once I paid the debt they would submit to the reporting credit bureaus to remove the account since they were the ones to have the debt placed. I was also told to write pay to delete on the money order or certified funds. I did all that was asked, now the companies don’t even answer my calls nor do they respond to my letters

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: July 4, 2021

Company Official Name: TD BANK US HOLDING COMPANY

State: PA

Product: Checking or savings account
Sub-Product: Checking account

Issue: Opening an account
Sub-Issue: Account opened as a result of fraud

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: July 5, 2021

Company Official Name: TD BANK US HOLDING COMPANY

State: CA

Product: Debt collection
Sub-Product: Credit card debt

Issue: Attempts to collect debt not owed
Sub-Issue: Debt was result of identity theft

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: July 4, 2021

Company Official Name: TD BANK US HOLDING COMPANY

State: MA

Product: Debt collection
Sub-Product: Credit card debt

Issue: Attempts to collect debt not owed
Sub-Issue: Debt is not yours

Company response:

Response Type: Closed with explanation


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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