March 2015 Complaints Against TransUnion

Compiled from Public Data by FairShake

If you have an issue with TransUnion, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2015, the CFPB received 10167 complaints against TransUnion. TransUnion ranked Number 3 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: March 20, 2015

Company Official Name: TRANSUNION INTERMEDIATE HOLDINGS, INC.

State: OR

Product: Credit reporting

Issue: Credit monitoring or identity protection
Sub-Issue: Problem cancelling or closing account

Full Complaint:
Transunion conceals customer service hotline on company website. I had to go to a consumer info sharing site to get the number. I am convinced the number does not appear at all on their own site.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: March 20, 2015

Company Official Name: TRANSUNION INTERMEDIATE HOLDINGS, INC.

State: OK

Product: Credit reporting

Issue: Incorrect information on credit report
Sub-Issue: Information is not mine

Complaint Tags: Older American

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: March 20, 2015

Company Official Name: TRANSUNION INTERMEDIATE HOLDINGS, INC.

State: TX

Product: Credit reporting

Issue: Incorrect information on credit report
Sub-Issue: Information is not mine

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: March 20, 2015

Company Official Name: TRANSUNION INTERMEDIATE HOLDINGS, INC.

State: RI

Product: Credit reporting

Issue: Incorrect information on credit report
Sub-Issue: Account status

Full Complaint:
All the credit agencies reported a disputed phone bill with XXXX XXXX XXXX as current even though it was from 1998. This caused my credit score to fall from XXXX to XXXX and prevented me from leasing a car at a price I could afford. The collection agency for XXXX XXXX XXXX called XXXX did this to force me to pay this old bill that was a billing error. They should not be allowed to falsify information and the credit reporting agencies should be responsible for making sure information is correct.

Complaint Tags: Older American

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: March 20, 2015

Company Official Name: TRANSUNION INTERMEDIATE HOLDINGS, INC.

State: FL

Product: Credit reporting

Issue: Credit reporting company’s investigation
Sub-Issue: Problem with statement of dispute

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: March 20, 2015

Company Official Name: TRANSUNION INTERMEDIATE HOLDINGS, INC.

State: TX

Product: Credit reporting

Issue: Incorrect information on credit report
Sub-Issue: Information is not mine

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: March 20, 2015

Company Official Name: TRANSUNION INTERMEDIATE HOLDINGS, INC.

State: MT

Product: Credit reporting

Issue: Incorrect information on credit report
Sub-Issue: Account status

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: March 20, 2015

Company Official Name: TRANSUNION INTERMEDIATE HOLDINGS, INC.

State: IN

Product: Credit reporting

Issue: Unable to get credit report/credit score
Sub-Issue: Problem getting my free annual report

Full Complaint:
No person on the phone would help me resolve this issue. I called XXXX XXXX XXXX, XXXX XXXX XXXX and XXXX XXXX XXXX. I tried to get my free credit report from Transunion at XXXX.com because I had identity theft. Transunion sent an online message saying I had already received my free credit report, but this is not true the person at the XXXX phone number confirmed this. I had only ordered from XXXX last year. So I was forced to pay {.00} for XXXX days on XXXX/XXXX/2015 which should be free for XXXX days. They will not refund that money

Company response:

Response Type: Closed with monetary relief


Complaint Details:

Date of Complaint: March 20, 2015

Company Official Name: TRANSUNION INTERMEDIATE HOLDINGS, INC.

State: TX

Product: Credit reporting

Issue: Incorrect information on credit report
Sub-Issue: Account status

Company response:

Response Type: Closed with non-monetary relief

Public Response:
Company chooses not to provide a public response


Complaint Details:

Date of Complaint: March 20, 2015

Company Official Name: TRANSUNION INTERMEDIATE HOLDINGS, INC.

State: TX

Product: Credit reporting

Issue: Incorrect information on credit report
Sub-Issue: Account status

Complaint Tags: Older American

Company response:

Response Type: Closed with non-monetary relief

Public Response:
Company chooses not to provide a public response


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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