August 2019 Complaints Against US Bank

Compiled from Public Data by FairShake

If you have an issue with US Bank, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2019, the CFPB received 2473 complaints against US Bank. US Bank ranked Number 13 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: August 14, 2019

Company Official Name: U.S. BANCORP

State: IL

Product: Payday loan, title loan, or personal loan
Sub-Product: Installment loan

Issue: Charged fees or interest you didn’t expect

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: August 13, 2019

Company Official Name: U.S. BANCORP

State: AL

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else

Full Complaint:
Us bank is reporting an account on my file that is not mines

Company response:

Response Type: Closed with non-monetary relief

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: August 14, 2019

Company Official Name: U.S. BANCORP

State: RI

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Applying for a mortgage or refinancing an existing mortgage

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: August 14, 2019

Company Official Name: U.S. BANCORP

State: NV

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Improper use of your report
Sub-Issue: Credit inquiries on your report that you don’t recognize

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: August 14, 2019

Company Official Name: U.S. BANCORP

State: WI

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Incorrect information on your report
Sub-Issue: Account status incorrect

Full Complaint:
XXXX XXXX reported my student loan 30 days past due. I am currently enrolled in school and my loan should be in either deferment or forbearance. Payments have been made on this account for month after month and they were not willing to budge on a goodwill removal. I called in once and the first representative told me they could carry out the removal from my credit report and after not hearing anything, I called in again the next day and was told the exact opposite information. I have never seen a student loan that reported at 30 days past due. 60 days is the standard. This practice is a very poor one and crippling to students trying to get an education. No flexibility whatsoever.

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: August 14, 2019

Company Official Name: U.S. BANCORP

State: LA

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Improper use of your report
Sub-Issue: Credit inquiries on your report that you don’t recognize

Company response:

Response Type: Closed with non-monetary relief

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: August 13, 2019

Company Official Name: U.S. BANCORP

State: TN

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Improper use of your report
Sub-Issue: Credit inquiries on your report that you don’t recognize

Full Complaint:
There is an inquiry from US Bank on my credit report from XX/XX/2018. I never applied for any type of credit with this company EVER. I’ve sent them a certified letter asking them to have the inquiry removed from the credit bureaus but they’ve refused to do so. They have no validation showing that I applied for credit. This is negatively impacting my credit worthiness and I want the inquiry removed from the credit bureaus IMMEDIATELY. Thank you.

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: August 14, 2019

Company Official Name: U.S. BANCORP

State: TX

Product: Checking or savings account
Sub-Product: Other banking product or service

Issue: Closing an account
Sub-Issue: Funds not received from closed account

Full Complaint:
In XX/XX/2019, US Bank withheld {000.00} of my money when it decided to close my account. Three months later, on XXXX XX/XX/2019, US Bank decided to return the money to the originating bank ( my account at the XXXX XXXX XXXX ) via two wire-transfers that equaled {00.00} and {00.00}. On XXXX XXXX, the XXXX XXXX XXXX received {00.00} from US Bank. The second wire transfer of {00.00} never arrived at the XXXX XXXX XXXX, and its location is unknown. Currently, the position of US Bank is that it is not obligated to take further actions, such as identify the location of the remaining {00.00}, because it believes it fulfilled its obligation when it attempted to send the two wires.

Complaint Tags: Servicemember

Company response:

Response Type: Closed with non-monetary relief

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: August 13, 2019

Company Official Name: U.S. BANCORP

State: CA

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Closing your account
Sub-Issue: Can’t close your account

Full Complaint:
I closed the above Credit Card accounts with US Bank a few years ago. They have held the balance of my funds in one or more of those closed accounts plus interest to date and have refused to refund my money to me. I am aware of {.00} in one account alone in which they mailed me a check then stopped payment on it causing me 5x the amount in bank fees by my new and current bank that the check was deposited into. I believe this was done intentionally and maliciously in retaliation for my filing a complaint against them in the past.

I received a letter dated XX/XX/XXXX from US Bank followed by a check in the amount of 13 cents re : interest and/or fee adjustments on dispute or fraud claims I filed against them with the past 8 yrs. This was only for the account ending in XXXX ( see attached. ) I WAS NEVER PROVIDED ANY INTEREST/FEE ADJUSTMENTS ON MY OTHER US BANK CHECKING ACCOUNT.

THIS IS UNRELATED TO MY CREDIT BALANCE IN ANY AND ALL OF MY CLOSED ACCOUNTS.

XX/XX/XXXX I phoned US Bank Cardmember services. I spoke with the representative who transferred me to her Supervisor XXXX. I had to go over the story twice, asking that they refund me any and all funds I have in any and all of the three closed credit card accounts with them.

He claimed they had issued me a check on XX/XX/XXXX and despite the fact US BANK stopped payment on the check and it was returned to them ( causing me 5x the amount in bank fees! ) whereby I NEVER RECEIVED MY MONEY, he stated US Bank had deposited my money into my other closed credit card account and he refused to refund my money! He also refused to provide me with his Supervisors name and refused to allow me to speak with his Supervisor. I spent 41 minutes on the phone only to be run in circles.

I am a senior citizen. US Bank should be forced to turn over my money to me plus interest and be penalized by their governing agency for THEFT. Thank you.

Complaint Tags: Older American, Servicemember

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: August 14, 2019

Company Official Name: U.S. BANCORP

State: WY

Product: Checking or savings account
Sub-Product: Other banking product or service

Issue: Managing an account
Sub-Issue: Deposits and withdrawals

Full Complaint:
I deposited a check from another bank that was written to me on Monday, XX/XX/XXXX. My cousin wrote me the check in order to assist me in time sensitive bills that are accruing interest daily. A hold was placed on the entire check, prohibiting me to access the funds, and I contacted XXXX XXXX branch in XXXX, WY multiple times yesterday for assistance but continue to be told there is nothing they can do, or it is out of their hands and refuse to provide me information on who to contact to get more information. Meanwhile, the bills I am needing the funds from the check for, are accruing interest at a rate I will not be able to pay off when the money is available for me to use.

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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