November 2020 Complaints Against US Bank

Compiled from Public Data by FairShake

If you have an issue with US Bank, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2020, the CFPB received 4154 complaints against US Bank. US Bank ranked Number 10 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: November 18, 2020

Company Official Name: U.S. BANCORP

State: OH

Product: Credit card or prepaid card
Sub-Product: General-purpose prepaid card

Issue: Problem getting a card or closing an account
Sub-Issue: Trouble closing card

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: November 19, 2020

Company Official Name: U.S. BANCORP

State: CA

Product: Credit card or prepaid card
Sub-Product: Government benefit card

Issue: Advertising
Sub-Issue: Confusing or misleading advertising about the card

Full Complaint:
Received an uncilicted US BankReliacard debit card. Card # XXXX XXXX XXXX XXXX. Flyer inside envelope states that ” Colorado Department of Labor and Employment automatically issues a Reliacard to every claiment who files for and is approved to receive unemployment benifits ”.
I have not applied for unemployment.
Is someone using my identity to file for benifits?

Complaint Tags: Older American

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: November 18, 2020

Company Official Name: U.S. BANCORP

State: OH

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Incorrect information on your report
Sub-Issue: Account status incorrect

Full Complaint:
Creditor was advised of personal difficulties regarding reduced employment and lack of financial ability to satisfy debt due to COVID-19. Creditor indicated account deferral was available and – notwithstanding said deferral – subsequently reported account delinquent to the credit reporting agencies ruining an otherwise 25 year perfect credit history. Creditor should investigate and correct account history consistent with protections available for those negatively impacted by COVID-19.

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: November 18, 2020

Company Official Name: U.S. BANCORP

State: MN

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Applying for a mortgage or refinancing an existing mortgage

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: November 18, 2020

Company Official Name: U.S. BANCORP

State: MI

Product: Credit card or prepaid card
Sub-Product: Government benefit card

Issue: Problem getting a card or closing an account
Sub-Issue: Don’t want a card provided by your employer or the government

Full Complaint:
I received in the USPS mail a US Bank reliacard without requesting it. I have not filed unemployment or for any other government benefit. I didn’t know what the card was for, I thought it may be for some refund purchase sometime in the past. I have received these types of Debit cards in the past, so didn’t really think it was a big deal. Therefore, I registered the card using the US Bank Reliacard website. The amount on the account stated {

Complaint Details:

Date of Complaint: November 18, 2020

Company Official Name: U.S. BANCORP

State: OH

Product: Credit card or prepaid card
Sub-Product: General-purpose prepaid card

Issue: Problem getting a card or closing an account
Sub-Issue: Trouble closing card

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: November 19, 2020

Company Official Name: U.S. BANCORP

State: CA

Product: Credit card or prepaid card
Sub-Product: Government benefit card

Issue: Advertising
Sub-Issue: Confusing or misleading advertising about the card

Full Complaint:
Received an uncilicted US BankReliacard debit card. Card # XXXX XXXX XXXX XXXX. Flyer inside envelope states that " Colorado Department of Labor and Employment automatically issues a Reliacard to every claiment who files for and is approved to receive unemployment benifits ''.
I have not applied for unemployment.
Is someone using my identity to file for benifits?

Complaint Tags: Older American

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: November 18, 2020

Company Official Name: U.S. BANCORP

State: OH

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Incorrect information on your report
Sub-Issue: Account status incorrect

Full Complaint:
Creditor was advised of personal difficulties regarding reduced employment and lack of financial ability to satisfy debt due to COVID-19. Creditor indicated account deferral was available and - notwithstanding said deferral - subsequently reported account delinquent to the credit reporting agencies ruining an otherwise 25 year perfect credit history. Creditor should investigate and correct account history consistent with protections available for those negatively impacted by COVID-19.

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: November 18, 2020

Company Official Name: U.S. BANCORP

State: MN

Product: Mortgage
Sub-Product: Conventional home mortgage

Issue: Applying for a mortgage or refinancing an existing mortgage

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: November 18, 2020

Company Official Name: U.S. BANCORP

State: MI

Product: Credit card or prepaid card
Sub-Product: Government benefit card

Issue: Problem getting a card or closing an account
Sub-Issue: Don't want a card provided by your employer or the government

Full Complaint:
I received in the USPS mail a US Bank reliacard without requesting it. I have not filed unemployment or for any other government benefit. I didn't know what the card was for, I thought it may be for some refund purchase sometime in the past. I have received these types of Debit cards in the past, so didn't really think it was a big deal. Therefore, I registered the card using the US Bank Reliacard website. The amount on the account stated {{{mpg_replace}}.00}. On XX/XX/2020 I called the company and spoke to a representative. He said that he would close the account and recommended I report the fraud to the U.S. Government. The website registration asked for my name, last 4 of SSN, date of birth, address, and phone number.

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: November 18, 2020

Company Official Name: U.S. BANCORP

State: AZ

Product: Credit card or prepaid card
Sub-Product: Government benefit card

Issue: Problem getting a card or closing an account
Sub-Issue: Don't want a card provided by your employer or the government

Company response:

Response Type: Closed with non-monetary relief

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: November 18, 2020

Company Official Name: U.S. BANCORP

State: None

Product: Credit card or prepaid card
Sub-Product: Government benefit card

Issue: Problem getting a card or closing an account
Sub-Issue: Don't want a card provided by your employer or the government

Company response:

Response Type: Closed with non-monetary relief

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: November 18, 2020

Company Official Name: U.S. BANCORP

State: FL

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Improper use of your report
Sub-Issue: Credit inquiries on your report that you don't recognize

Company response:

Response Type: Closed with non-monetary relief

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: November 18, 2020

Company Official Name: U.S. BANCORP

State: OK

Product: Mortgage
Sub-Product: FHA mortgage

Issue: Trouble during payment process

Full Complaint:
MY MORTGAGE COMPANY CONTINUED TO PAY TWO INSURANCES, UNBEKNOWN TO ME. MY PREVIOUS INSURANCE, XXXX XXXX, WAS SUPPOSED TO BE CANCELLED PER SEVERAL PHONE CALLS I MADE TO THEM. HAVING FOUND A BUNDLE DEAL WITH XXXX XXXX, I CHOSE XXXX XXXX AS MY NEW HOMEOWNER 'S INSURANCE CARRIER. ALTHOUGH I TRIED, THE PREVIOUS INSURANCE WAS NEVER CANCELLED, AND THIS CAUSED MY ESCROW ACCOUNT WITH US BANK HOME MORTGAGE TO BECOME NEGATIVE. I THEN HAD TO PAY {00.00} IN ORDER TO BRING THE ESCROW ACCOUNT CURRENT.

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: November 18, 2020

Company Official Name: U.S. BANCORP

State: CA

Product: Mortgage
Sub-Product: FHA mortgage

Issue: Trouble during payment process

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


.00}. On XX/XX/2020 I called the company and spoke to a representative. He said that he would close the account and recommended I report the fraud to the U.S. Government. The website registration asked for my name, last 4 of SSN, date of birth, address, and phone number.

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: November 18, 2020

Company Official Name: U.S. BANCORP

State: AZ

Product: Credit card or prepaid card
Sub-Product: Government benefit card

Issue: Problem getting a card or closing an account
Sub-Issue: Don’t want a card provided by your employer or the government

Company response:

Response Type: Closed with non-monetary relief

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: November 18, 2020

Company Official Name: U.S. BANCORP

State: None

Product: Credit card or prepaid card
Sub-Product: Government benefit card

Issue: Problem getting a card or closing an account
Sub-Issue: Don’t want a card provided by your employer or the government

Company response:

Response Type: Closed with non-monetary relief

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: November 18, 2020

Company Official Name: U.S. BANCORP

State: FL

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Improper use of your report
Sub-Issue: Credit inquiries on your report that you don’t recognize

Company response:

Response Type: Closed with non-monetary relief

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: November 18, 2020

Company Official Name: U.S. BANCORP

State: OK

Product: Mortgage
Sub-Product: FHA mortgage

Issue: Trouble during payment process

Full Complaint:
MY MORTGAGE COMPANY CONTINUED TO PAY TWO INSURANCES, UNBEKNOWN TO ME. MY PREVIOUS INSURANCE, XXXX XXXX, WAS SUPPOSED TO BE CANCELLED PER SEVERAL PHONE CALLS I MADE TO THEM. HAVING FOUND A BUNDLE DEAL WITH XXXX XXXX, I CHOSE XXXX XXXX AS MY NEW HOMEOWNER ‘S INSURANCE CARRIER. ALTHOUGH I TRIED, THE PREVIOUS INSURANCE WAS NEVER CANCELLED, AND THIS CAUSED MY ESCROW ACCOUNT WITH US BANK HOME MORTGAGE TO BECOME NEGATIVE. I THEN HAD TO PAY {00.00} IN ORDER TO BRING THE ESCROW ACCOUNT CURRENT.

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: November 18, 2020

Company Official Name: U.S. BANCORP

State: CA

Product: Mortgage
Sub-Product: FHA mortgage

Issue: Trouble during payment process

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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