September 2020 Complaints Against US Bank

Compiled from Public Data by FairShake

If you have an issue with US Bank, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2020, the CFPB received 4154 complaints against US Bank. US Bank ranked Number 10 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: September 25, 2020

Company Official Name: U.S. BANCORP

State: TN

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else

Company response:

Response Type: Closed with non-monetary relief

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: September 25, 2020

Company Official Name: U.S. BANCORP

State: OH

Product: Checking or savings account
Sub-Product: Checking account

Issue: Closing an account
Sub-Issue: Company closed your account

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: September 25, 2020

Company Official Name: U.S. BANCORP

State: AZ

Product: Checking or savings account
Sub-Product: Checking account

Issue: Closing an account
Sub-Issue: Funds not received from closed account

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: September 25, 2020

Company Official Name: U.S. BANCORP

State: None

Product: Credit card or prepaid card
Sub-Product: Government benefit card

Issue: Trouble using the card
Sub-Issue: Trouble using the card to send money to another person

Complaint Tags: Older American

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: September 25, 2020

Company Official Name: U.S. BANCORP

State: TX

Product: Credit card or prepaid card
Sub-Product: Government benefit card

Issue: Trouble using the card
Sub-Issue: Trouble using the card to spend money in a store or online

Full Complaint:
I first realized my account was locked on XX/XX/20. After calling waiting on hold over an hour I was told the account was froze due to my recent address update change and they needed me to verify my identity which would consist of me faxing my legal documents ID social taxes lease and a bill showing my new address. I complied and did so calling the next day on XX/XX/XXXX to confirm that documents were received I said yes to wait 5 days and call back. I called on the fifth day just to be told they couldn’t unlock my account because they couldn’t read the documents I had faxed. Once again I have to pay to have faxes sent each time this has gone on for almost a month now total I call every single day and speak to somebody I’ve even spoken to supervisors multiple times just to be told my accounts being reviewed and or my documents were not accepted. My ID card does not match my new address because I just moved and in order to get a new card I would have to purchase another one to change my address. That would require me using funds on the card that they have Frozen. There is no excuse or reason why my account has been locked this long I have no access to my money my bills are all past due I don’t have any food on my table and my electricity is on the verge of being shut off. There is no way to contact the fraud department that’s supposedly overseas and verifies address & identification. All I did was change my address online thinking it was the right thing to do considering they never mail me anything I just have an online account that I use to get my unemployment benefits loaded onto. I don’t know why my voter ID card has not worked with my new address on it or my recent bills with my new address and my name, my lease agreement with my name, address on it have NOT been acceptable?! I’ve made numerous attempts to get this handled multiple times a week with no avail & nobody can give me answers or direct me on who to talk to that has the power to unlock my card I need help immediately for this situation has become an urgent and serious matter. As of today XX/XX/20 my account is still waiting to be reviewed after reflecting and uploading all my documents once again to them at the beginning of the week. Please help me resolve this and get my funds back to me before I am out on the XXXX, XXXX from not being able to pay my rent.

Sincerely, XXXX XXXX XXXX XXXX

Company response:

Response Type: Closed with non-monetary relief

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: September 25, 2020

Company Official Name: U.S. BANCORP

State: PA

Product: Credit card or prepaid card
Sub-Product: Government benefit card

Issue: Problem with a purchase or transfer
Sub-Issue: Card company isn’t resolving a dispute about a purchase or transfer

Full Complaint:
U.S. Bank ‘s Reliacard was chosen by the Commonwealth of Pennsylvania to handle the disbursement of unemployment compensation. In early XXXX, U.S. Bank removed the ” button ” from their website that permitted transfers to another financial institution. The only other way to access the funds in the account are to use the card as a credit card. Unfortunately, I have to pay rent and reimburse people for utilities, something I can not do with a credit card. I have made repeated attempts to contact U.S. Bank at a variety of telephone numbers. When you call, approximately half the times I called, an automated message told me that due to high call volume I would need to try again later and the call is disconnected. If I am able to make it into the hold queue, I wait on hold for 30-45 minutes and then someone picks up the call but does not speak. They wait about 2 minutes and then they hang up, disconnecting the call. There is no way for me to access the thousands of dollars in the account and there is no way to contact them about the problem. I am personally aware of 4 other people who are experiencing the same issue as I am and numerous websites are reporting that this is not an isolated circumstance.

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: September 25, 2020

Company Official Name: U.S. BANCORP

State: None

Product: Credit card or prepaid card
Sub-Product: General-purpose prepaid card

Issue: Trouble using the card
Sub-Issue: Trouble using the card to spend money in a store or online

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: September 25, 2020

Company Official Name: U.S. BANCORP

State: None

Product: Credit card or prepaid card
Sub-Product: Government benefit card

Issue: Problem with a purchase or transfer
Sub-Issue: Card company isn’t resolving a dispute about a purchase or transfer

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: September 25, 2020

Company Official Name: U.S. BANCORP

State: None

Product: Credit card or prepaid card
Sub-Product: Government benefit card

Issue: Trouble using the card
Sub-Issue: Trouble using the card to spend money in a store or online

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: September 25, 2020

Company Official Name: U.S. BANCORP

State: FL

Product: Credit card or prepaid card
Sub-Product: General-purpose prepaid card

Issue: Trouble using the card
Sub-Issue: Trouble getting information about the card

Company response:

Response Type: Closed with non-monetary relief

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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