January 2021 Complaints Against US Bank

Compiled from Public Data by FairShake

If you have an issue with US Bank, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2021, the CFPB received 3809 complaints against US Bank. US Bank ranked Number 13 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: January 28, 2021

Company Official Name: U.S. BANCORP

State: None

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Closing your account
Sub-Issue: Company closed your account

Company response:

Response Type: Closed with non-monetary relief

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: January 28, 2021

Company Official Name: U.S. BANCORP

State: IL

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Getting a credit card
Sub-Issue: Card opened as result of identity theft or fraud

Company response:

Response Type: Closed with non-monetary relief

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: January 28, 2021

Company Official Name: U.S. BANCORP

State: WI

Product: Credit card or prepaid card
Sub-Product: Government benefit card

Issue: Trouble using the card
Sub-Issue: Trouble using the card to spend money in a store or online

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: January 28, 2021

Company Official Name: U.S. BANCORP

State: MN

Product: Checking or savings account
Sub-Product: Checking account

Issue: Managing an account
Sub-Issue: Deposits and withdrawals

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: January 28, 2021

Company Official Name: U.S. BANCORP

State: WI

Product: Mortgage
Sub-Product: Other type of mortgage

Issue: Trouble during payment process

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: January 28, 2021

Company Official Name: U.S. BANCORP

State: IL

Product: Checking or savings account
Sub-Product: Other banking product or service

Issue: Managing an account
Sub-Issue: Deposits and withdrawals

Full Complaint:
on XX/XX/XXXX I visited my local US bank branch on XXXX XXXX XXXX XXXX, Il XXXX to open an IRA Money Market to rollover 401k distribution money from my previous employer. I met with XXXX XXXX. I told XXXX I was expecting an additional check from the same 401K plan in a few days. She proceeded to open the IRA Money Market and deposited the original amount to the account. When I went home I checked the account # XXXX and the money was in my account in the amount of {00.00}.
When I finally received the additional check in the amount of {0.00} I went back to the bank on XX/XX/XXXX and met with XXXX XXXX. Both 401k checks were from the same employer, XXXX XXXX and were made payable to US Bank XXXX XXXX XXXX XXXX IRA.
XXXX called her operations department to receive instructions on how to process this additional deposit. She gave me a receipt for the amount and took the check.
As of XX/XX/XXXX the check is NOT shown in my account!

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: January 28, 2021

Company Official Name: U.S. BANCORP

State: PA

Product: Credit card or prepaid card
Sub-Product: Government benefit card

Issue: Trouble using the card
Sub-Issue: Problem using the card to withdraw money from an ATM

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: January 28, 2021

Company Official Name: U.S. BANCORP

State: CO

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Getting a credit card
Sub-Issue: Card opened as result of identity theft or fraud

Full Complaint:
XX/XX/XXXX ReliaCard debit card, seemingly sent by U.S. Bank, was fraudently opened in my husband ‘s name. Actual card sent to to him to activate. He did not request card. We went to bank to try and find out what happened and they told us not their problem. Someone was able to issue U.S. Bank visa debit cards with U.S. bank strangely having anything to do with it. A representative of U.S.Bank took card and destroyed card. I had the face number of the credit card that he did not ask for so I tried to report card as fraud but could not complete the form because we no longer had the card with the 3 digit code on back.We were not able to fully de- activate the card.

XX/XX/XXXX He received a state unemployment 1099-G form saying he had received unemployment money in XXXX. He did not apply for unemployment and has been retired for 5 years, and received no unemployment money. He contacted the state regarding this to tell them. He is still waiting to hear back.

In essence someone stole his Social Security number opened up a U.S. Bank Relia Card and claimed unemployment on his social security number. What can he do other than freeze his credit and report to you. Please let me know.

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: January 28, 2021

Company Official Name: U.S. BANCORP

State: CO

Product: Checking or savings account
Sub-Product: Checking account

Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: January 28, 2021

Company Official Name: U.S. BANCORP

State: NM

Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer

Issue: Fraud or scam

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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