Compiled from Public Data by FairShake
The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.
In 2021, the CFPB received 3809 complaints against US Bank. US Bank ranked Number 13 among all financial companies for the most complaints.
Date of Complaint: May 6, 2021
Company Official Name: U.S. BANCORP
State: GA
Product: Debt collection
Sub-Product: Credit card debt
Issue: Written notification about debt
Sub-Issue: Didn’t receive enough information to verify debt
Response Type: Closed with explanation
Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response
Date of Complaint: May 6, 2021
Company Official Name: U.S. BANCORP
State: NY
Product: Credit card or prepaid card
Sub-Product: Government benefit card
Issue: Trouble using the card
Sub-Issue: Trouble using the card to spend money in a store or online
Response Type: Closed with monetary relief
Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response
Date of Complaint: May 6, 2021
Company Official Name: U.S. BANCORP
State: CA
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
Full Complaint:
I received a government ppp assisted loan approved by SBA. US bank received the funds from lender. The funds were made available by the ach department and available foe use I. My account all day. I went to the bank so that I could get a money order to pay Office rent. The branch teller required information about the loans which I gave. The teller placed a hold on the funds and put my account in the negative. Told me ach department had to verify the funds when in fact the ach department is the one who released the funds. I called customer service they were unsure why the hold was placed at the branch level but made available by the ach department. This practice of holding ach loans isnt listed in their fee schedule nor listed in the account. My loan was processed and approved by the sba government entity. I have payroll and office rent to finally pay but the bank wants to control the money. Us bank removed the funds from my account and I do not have access to the funds. They placed a 7 day hold which no one could explain why and was told to come back another day.
Response Type: Closed with explanation
Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response
Date of Complaint: May 7, 2021
Company Official Name: U.S. BANCORP
State: WI
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Banking errors
Complaint Tags: Servicemember
Response Type: Closed with explanation
Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response
Date of Complaint: May 6, 2021
Company Official Name: U.S. BANCORP
State: CO
Product: Credit card or prepaid card
Sub-Product: Government benefit card
Issue: Problem getting a card or closing an account
Sub-Issue: Trouble getting, activating, or registering a card
Response Type: Closed with non-monetary relief
Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response
Date of Complaint: May 6, 2021
Company Official Name: U.S. BANCORP
State: PA
Product: Credit card or prepaid card
Sub-Product: Government benefit card
Issue: Problem getting a card or closing an account
Sub-Issue: Trouble getting, activating, or registering a card
Response Type: Closed with non-monetary relief
Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response
Date of Complaint: May 6, 2021
Company Official Name: U.S. BANCORP
State: VT
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Account information incorrect
Complaint Tags: Servicemember
Response Type: Closed with non-monetary relief
Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response
Date of Complaint: May 7, 2021
Company Official Name: U.S. BANCORP
State: AZ
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Company closed your account
Response Type: Closed with explanation
Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response
Date of Complaint: May 6, 2021
Company Official Name: U.S. BANCORP
State: CA
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
Response Type: Closed with explanation
Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response
Date of Complaint: May 7, 2021
Company Official Name: U.S. BANCORP
State: OR
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Response Type: Closed with explanation
Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response
FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.