December 2011 Complaints Against USAA

Compiled from Public Data by FairShake

If you have an issue with USAA, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2011, the CFPB received 16 complaints against USAA. USAA ranked Number 18 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: December 18, 2011

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: FL

Product: Credit card

Issue: Billing disputes

Company response:

Response Type: Untimely response


Complaint Details:

Date of Complaint: December 23, 2011

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: FL

Product: Mortgage
Sub-Product: Other mortgage

Issue: Loan servicing, payments, escrow account

Company response:

Response Type: Closed without relief


Complaint Details:

Date of Complaint: December 9, 2011

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: CA

Product: Mortgage
Sub-Product: Other mortgage

Issue: Application, originator, mortgage broker

Company response:

Response Type: Closed without relief


Complaint Details:

Date of Complaint: December 16, 2011

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: VT

Product: Credit card

Issue: Balance transfer

Complaint Tags: Older American

Company response:

Response Type: Closed without relief


Complaint Details:

Date of Complaint: December 2, 2011

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: UT

Product: Credit card

Issue: Collection practices

Company response:

Response Type: Closed without relief


Complaint Details:

Date of Complaint: December 15, 2011

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: CT

Product: Credit card

Issue: Collection practices

Company response:

Response Type: Closed without relief


Complaint Details:

Date of Complaint: December 21, 2011

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: NY

Product: Credit card

Issue: Other

Company response:

Response Type: Closed without relief


Complaint Details:

Date of Complaint: December 5, 2011

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: TX

Product: Credit card

Issue: Billing disputes

Company response:

Response Type: Closed without relief


Complaint Details:

Date of Complaint: December 9, 2011

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: NY

Product: Credit card

Issue: Transaction issue

Company response:

Response Type: Closed without relief


Complaint Details:

Date of Complaint: December 10, 2011

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: IL

Product: Credit card

Issue: Identity theft / Fraud / Embezzlement

Complaint Tags: Servicemember

Company response:

Response Type: Closed without relief


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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