December 2012 Complaints Against USAA

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The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2012, the CFPB received 346 complaints against USAA. USAA ranked Number 30 among all financial companies for the most complaints.

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Complaint Details:

Date of Complaint: December 11, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: FL

Product: Consumer Loan
Sub-Product: Vehicle loan

Issue: Taking out the loan or lease

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: December 2, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: MN

Product: Bank account or service
Sub-Product: Checking account

Issue: Problems caused by my funds being low

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: December 5, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: CO

Product: Mortgage
Sub-Product: Conventional fixed mortgage

Issue: Application, originator, mortgage broker

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: December 5, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: CT

Product: Mortgage
Sub-Product: Home equity loan or line of credit

Issue: Loan modification,collection,foreclosure

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: December 11, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: TX

Product: Credit reporting

Issue: Incorrect information on credit report
Sub-Issue: Information is not mine

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: December 10, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: MN

Product: Credit card

Issue: Credit determination

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: December 10, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: TX

Product: Consumer Loan
Sub-Product: Vehicle loan

Issue: Managing the loan or lease

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: December 7, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: MA

Product: Credit card

Issue: Arbitration

Complaint Tags: Older American

Company response:

Response Type: Closed with monetary relief

Complaint Details:

Date of Complaint: December 11, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: TX

Product: Bank account or service
Sub-Product: Savings account

Issue: Deposits and withdrawals

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: December 6, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: FL

Product: Mortgage
Sub-Product: Home equity loan or line of credit

Issue: Loan servicing, payments, escrow account

Company response:

Response Type: Closed with explanation

FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.