February 2012 Complaints Against USAA

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In 2012, the CFPB received 346 complaints against USAA. USAA ranked Number 30 among all financial companies for the most complaints.

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Complaint Details:

Date of Complaint: February 6, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: NY

Product: Mortgage
Sub-Product: Home equity loan or line of credit

Issue: Credit decision / Underwriting

Company response:

Response Type: Closed

Complaint Details:

Date of Complaint: February 24, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: AP

Product: Mortgage
Sub-Product: Conventional fixed mortgage

Issue: Loan modification,collection,foreclosure

Complaint Tags: Servicemember

Company response:

Response Type: Untimely response

Complaint Details:

Date of Complaint: February 21, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: TX

Product: Credit card

Issue: Identity theft / Fraud / Embezzlement

Complaint Tags: Older American

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: February 8, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: AZ

Product: Mortgage
Sub-Product: Other mortgage

Issue: Settlement process and costs

Company response:

Response Type: Closed without relief

Complaint Details:

Date of Complaint: February 29, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: AE

Product: Mortgage
Sub-Product: Other mortgage

Issue: Application, originator, mortgage broker

Company response:

Response Type: Closed without relief

Complaint Details:

Date of Complaint: February 24, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: GA

Product: Mortgage
Sub-Product: Home equity loan or line of credit

Issue: Loan modification,collection,foreclosure

Complaint Tags: Older American, Servicemember

Company response:

Response Type: Untimely response

Complaint Details:

Date of Complaint: February 6, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: TN

Product: Mortgage
Sub-Product: VA mortgage

Issue: Loan modification,collection,foreclosure

Company response:

Response Type: Closed without relief

Complaint Details:

Date of Complaint: February 10, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: None

Product: Mortgage
Sub-Product: Home equity loan or line of credit

Issue: Loan modification,collection,foreclosure

Company response:

Response Type: Closed without relief

Complaint Details:

Date of Complaint: February 7, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: MA

Product: Mortgage
Sub-Product: Home equity loan or line of credit

Issue: Loan modification,collection,foreclosure

Company response:

Response Type: Closed without relief

Complaint Details:

Date of Complaint: February 28, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: SC

Product: Mortgage
Sub-Product: Conventional fixed mortgage

Issue: Loan modification,collection,foreclosure

Complaint Tags: Servicemember

Company response:

Response Type: Closed without relief

FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.