May 2012 Complaints Against USAA

If you have an issue with USAA, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2012, the CFPB received 346 complaints against USAA. USAA ranked Number 30 among all financial companies for the most complaints.

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Complaint Details:

Date of Complaint: May 15, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: NJ

Product: Credit card

Issue: Collection practices

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: May 18, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: FL

Product: Mortgage
Sub-Product: Other mortgage

Issue: Loan modification,collection,foreclosure

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: May 18, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: AZ

Product: Mortgage
Sub-Product: Other mortgage

Issue: Loan modification,collection,foreclosure

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: May 17, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: CA

Product: Mortgage
Sub-Product: Other mortgage

Issue: Loan modification,collection,foreclosure

Company response:

Response Type: Closed without relief

Complaint Details:

Date of Complaint: May 16, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: OH

Product: Consumer Loan
Sub-Product: Vehicle lease

Issue: Problems when you are unable to pay

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: May 18, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: SC

Product: Credit card

Issue: Delinquent account

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: May 16, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: TX

Product: Credit card

Issue: Identity theft / Fraud / Embezzlement

Company response:

Response Type: Closed with non-monetary relief

Complaint Details:

Date of Complaint: May 17, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: MT

Product: Credit card

Issue: Transaction issue

Company response:

Response Type: Closed with non-monetary relief

Complaint Details:

Date of Complaint: May 16, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: AE

Product: Bank account or service
Sub-Product: Checking account

Issue: Account opening, closing, or management

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: May 16, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: NC

Product: Mortgage
Sub-Product: Other mortgage

Issue: Loan servicing, payments, escrow account

Company response:

Response Type: Closed with non-monetary relief

FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.