May 2012 Complaints Against USAA

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The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2012, the CFPB received 346 complaints against USAA. USAA ranked Number 30 among all financial companies for the most complaints.

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Complaint Details:

Date of Complaint: May 18, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: OR

Product: Bank account or service
Sub-Product: Checking account

Issue: Deposits and withdrawals

Complaint Tags: Older American, Servicemember

Company response:

Response Type: Closed with non-monetary relief

Complaint Details:

Date of Complaint: May 20, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: IL

Product: Bank account or service
Sub-Product: Checking account

Issue: Deposits and withdrawals

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: May 24, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: GA

Product: Mortgage
Sub-Product: Second mortgage

Issue: Loan modification,collection,foreclosure

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: May 20, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: OH

Product: Mortgage
Sub-Product: Other mortgage

Issue: Credit decision / Underwriting

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: May 29, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: TX

Product: Mortgage
Sub-Product: Conventional fixed mortgage

Issue: Application, originator, mortgage broker

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: May 19, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: SC

Product: Bank account or service
Sub-Product: Checking account

Issue: Deposits and withdrawals

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: May 18, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: NV

Product: Mortgage
Sub-Product: Other mortgage

Issue: Loan modification,collection,foreclosure

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: May 21, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: CA

Product: Mortgage
Sub-Product: Other mortgage

Issue: Application, originator, mortgage broker

Company response:

Response Type: Closed with monetary relief

Complaint Details:

Date of Complaint: May 21, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: MD

Product: Bank account or service
Sub-Product: Checking account

Issue: Account opening, closing, or management

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: May 23, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: FL

Product: Bank account or service
Sub-Product: Checking account

Issue: Account opening, closing, or management

Company response:

Response Type: Closed with monetary relief

FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.