June 2012 Complaints Against USAA

If you have an issue with USAA, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2012, the CFPB received 346 complaints against USAA. USAA ranked Number 30 among all financial companies for the most complaints.

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Complaint Details:

Date of Complaint: June 8, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: WA

Product: Credit card

Issue: Billing disputes

Company response:

Response Type: Closed with monetary relief

Complaint Details:

Date of Complaint: June 6, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: NV

Product: Credit card

Issue: Credit card protection / Debt protection

Complaint Tags: Servicemember

Company response:

Response Type: Closed with monetary relief

Complaint Details:

Date of Complaint: June 8, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: MN

Product: Credit card

Issue: Billing disputes

Complaint Tags: Older American, Servicemember

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: June 8, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: MD

Product: Consumer Loan
Sub-Product: Vehicle loan

Issue: Managing the loan or lease

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: June 8, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: CO

Product: Bank account or service
Sub-Product: Checking account

Issue: Account opening, closing, or management

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: June 12, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: CA

Product: Bank account or service
Sub-Product: Checking account

Issue: Account opening, closing, or management

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: June 6, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: NV

Product: Credit card

Issue: Billing statement

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: June 13, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: NM

Product: Bank account or service
Sub-Product: Other bank product/service

Issue: Account opening, closing, or management

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: June 10, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: PA

Product: Mortgage
Sub-Product: Conventional fixed mortgage

Issue: Application, originator, mortgage broker

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: June 14, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: TN

Product: Credit card

Issue: Payoff process

Company response:

Response Type: Closed with explanation

FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.