June 2012 Complaints Against USAA

If you have an issue with USAA, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2012, the CFPB received 346 complaints against USAA. USAA ranked Number 30 among all financial companies for the most complaints.

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Complaint Details:

Date of Complaint: June 14, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: KS

Product: Mortgage
Sub-Product: Other mortgage

Issue: Loan modification,collection,foreclosure

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: June 14, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: NV

Product: Credit card

Issue: Credit line increase/decrease

Complaint Tags: Older American

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: June 20, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: MI

Product: Credit card

Issue: Collection practices

Complaint Tags: Older American

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: June 16, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: PA

Product: Bank account or service
Sub-Product: Checking account

Issue: Using a debit or ATM card

Complaint Tags: Servicemember

Company response:

Response Type: Closed with monetary relief

Complaint Details:

Date of Complaint: June 19, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: CO

Product: Credit card

Issue: Credit reporting

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: June 14, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: MA

Product: Credit card

Issue: Credit card protection / Debt protection

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: June 15, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: SC

Product: Mortgage
Sub-Product: Other mortgage

Issue: Loan servicing, payments, escrow account

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: June 19, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: CA

Product: Consumer Loan
Sub-Product: Installment loan

Issue: Managing the loan or lease

Company response:

Response Type: Closed with non-monetary relief

Complaint Details:

Date of Complaint: June 20, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: NC

Product: Credit card

Issue: Customer service / Customer relations

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: June 21, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: CA

Product: Credit card

Issue: Credit determination

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.