June 2012 Complaints Against USAA

If you have an issue with USAA, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2012, the CFPB received 346 complaints against USAA. USAA ranked Number 30 among all financial companies for the most complaints.

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Complaint Details:

Date of Complaint: June 22, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: AZ

Product: Credit card

Issue: Credit determination

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: June 23, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: MS

Product: Credit card

Issue: Billing disputes

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: June 23, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: VA

Product: Credit card

Issue: Billing statement

Company response:

Response Type: Closed with monetary relief

Complaint Details:

Date of Complaint: June 26, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: CA

Product: Mortgage
Sub-Product: VA mortgage

Issue: Credit decision / Underwriting

Complaint Tags: Servicemember

Company response:

Response Type: Closed with monetary relief

Complaint Details:

Date of Complaint: June 27, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: CA

Product: Mortgage
Sub-Product: Other mortgage

Issue: Settlement process and costs

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: June 26, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: CO

Product: Credit card

Issue: Transaction issue

Company response:

Response Type: Closed with monetary relief

Complaint Details:

Date of Complaint: June 28, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: AZ

Product: Credit card

Issue: Collection practices

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: June 25, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: MO

Product: Credit card

Issue: Billing disputes

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.