August 2012 Complaints Against USAA

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The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2012, the CFPB received 346 complaints against USAA. USAA ranked Number 30 among all financial companies for the most complaints.

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Complaint Details:

Date of Complaint: August 29, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: WA

Product: Mortgage
Sub-Product: Conventional fixed mortgage

Issue: Credit decision / Underwriting

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: August 29, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: VA

Product: Bank account or service
Sub-Product: Checking account

Issue: Deposits and withdrawals

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: August 30, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: NE

Product: Mortgage
Sub-Product: Home equity loan or line of credit

Issue: Credit decision / Underwriting

Complaint Tags: Older American, Servicemember

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: August 30, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: MD

Product: Bank account or service
Sub-Product: Checking account

Issue: Account opening, closing, or management

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: August 29, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: NJ

Product: Credit card

Issue: Transaction issue

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: August 29, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: MD

Product: Bank account or service
Sub-Product: Checking account

Issue: Deposits and withdrawals

Company response:

Response Type: Closed with non-monetary relief

Complaint Details:

Date of Complaint: August 22, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: MD

Product: Bank account or service
Sub-Product: Checking account

Issue: Account opening, closing, or management

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: August 24, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: CA

Product: Mortgage
Sub-Product: Conventional fixed mortgage

Issue: Credit decision / Underwriting

Complaint Tags: Older American, Servicemember

Company response:

Response Type: Closed with monetary relief

Complaint Details:

Date of Complaint: August 23, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: OH

Product: Mortgage
Sub-Product: Conventional fixed mortgage

Issue: Application, originator, mortgage broker

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: August 29, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: PA

Product: Credit card

Issue: Identity theft / Fraud / Embezzlement

Complaint Tags: Older American

Company response:

Response Type: Closed with explanation

FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.