September 2012 Complaints Against USAA

Compiled from Public Data by FairShake

If you have an issue with USAA, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2012, the CFPB received 346 complaints against USAA. USAA ranked Number 30 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: September 19, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: OK

Product: Credit card

Issue: APR or interest rate

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: September 27, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: PA

Product: Mortgage
Sub-Product: Conventional fixed mortgage

Issue: Settlement process and costs

Company response:

Response Type: Closed with monetary relief


Complaint Details:

Date of Complaint: September 24, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: UT

Product: Mortgage
Sub-Product: Other mortgage

Issue: Loan modification,collection,foreclosure

Company response:

Response Type: Closed with monetary relief


Complaint Details:

Date of Complaint: September 27, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: TX

Product: Bank account or service
Sub-Product: Checking account

Issue: Account opening, closing, or management

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: September 19, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: GA

Product: Bank account or service
Sub-Product: Checking account

Issue: Problems caused by my funds being low

Company response:

Response Type: Closed with monetary relief


Complaint Details:

Date of Complaint: September 24, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: FL

Product: Bank account or service
Sub-Product: Checking account

Issue: Deposits and withdrawals

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: September 25, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: NY

Product: Credit card

Issue: Credit reporting

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: September 14, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: GA

Product: Credit card

Issue: Identity theft / Fraud / Embezzlement

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: September 21, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: NE

Product: Mortgage
Sub-Product: Other mortgage

Issue: Application, originator, mortgage broker

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: September 28, 2012

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: TX

Product: Mortgage
Sub-Product: Conventional fixed mortgage

Issue: Application, originator, mortgage broker

Company response:

Response Type: Closed with explanation


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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