December 2013 Complaints Against USAA

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The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2013, the CFPB received 374 complaints against USAA. USAA ranked Number 34 among all financial companies for the most complaints.

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Complaint Details:

Date of Complaint: December 13, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: MD

Product: Mortgage
Sub-Product: Home equity loan or line of credit

Issue: Credit decision / Underwriting

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: December 13, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: AZ

Product: Bank account or service
Sub-Product: Checking account

Issue: Deposits and withdrawals

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: December 16, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: SC

Product: Bank account or service
Sub-Product: Checking account

Issue: Using a debit or ATM card

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: December 19, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: FL

Product: Mortgage
Sub-Product: Home equity loan or line of credit

Issue: Credit decision / Underwriting

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: December 19, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: AZ

Product: Bank account or service
Sub-Product: Checking account

Issue: Deposits and withdrawals

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: December 13, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: MD

Product: Mortgage
Sub-Product: Other mortgage

Issue: Loan servicing, payments, escrow account

Complaint Tags: Servicemember

Company response:

Response Type: Closed with non-monetary relief

Complaint Details:

Date of Complaint: December 16, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: FL

Product: Bank account or service
Sub-Product: Savings account

Issue: Account opening, closing, or management

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: December 17, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: KY

Product: Bank account or service
Sub-Product: Checking account

Issue: Deposits and withdrawals

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: December 19, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: MA

Product: Mortgage
Sub-Product: Conventional fixed mortgage

Issue: Application, originator, mortgage broker

Complaint Tags: Older American, Servicemember

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: December 16, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: FL

Product: Bank account or service
Sub-Product: Checking account

Issue: Account opening, closing, or management

Company response:

Response Type: Closed with explanation

FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.