December 2013 Complaints Against USAA

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The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2013, the CFPB received 374 complaints against USAA. USAA ranked Number 34 among all financial companies for the most complaints.

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Complaint Details:

Date of Complaint: December 30, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: AE

Product: Credit card

Issue: Identity theft / Fraud / Embezzlement

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: December 30, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: NC

Product: Bank account or service
Sub-Product: Checking account

Issue: Making/receiving payments, sending money

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: December 30, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: TX

Product: Bank account or service
Sub-Product: Checking account

Issue: Making/receiving payments, sending money

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: December 31, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: TN

Product: Mortgage
Sub-Product: Home equity loan or line of credit

Issue: Loan servicing, payments, escrow account

Complaint Tags: Servicemember

Company response:

Response Type: Closed with non-monetary relief

Complaint Details:

Date of Complaint: December 23, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: FL

Product: Credit card

Issue: Billing disputes

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: December 23, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: FL

Product: Bank account or service
Sub-Product: Checking account

Issue: Deposits and withdrawals

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: December 27, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: VA

Product: Bank account or service
Sub-Product: Checking account

Issue: Deposits and withdrawals

Company response:

Response Type: Closed with monetary relief

Complaint Details:

Date of Complaint: December 30, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: ND

Product: Debt collection
Sub-Product: Auto

Issue: Disclosure verification of debt
Sub-Issue: Not given enough info to verify debt

Company response:

Response Type: Closed with explanation

FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.