February 2013 Complaints Against USAA

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In 2013, the CFPB received 374 complaints against USAA. USAA ranked Number 34 among all financial companies for the most complaints.

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Complaint Details:

Date of Complaint: February 15, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: KY

Product: Bank account or service
Sub-Product: Checking account

Issue: Deposits and withdrawals

Complaint Tags: Servicemember

Company response:

Response Type: Closed with monetary relief

Complaint Details:

Date of Complaint: February 21, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: None

Product: Bank account or service
Sub-Product: Checking account

Issue: Using a debit or ATM card

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: February 21, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: NM

Product: Mortgage
Sub-Product: Other mortgage

Issue: Loan modification,collection,foreclosure

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: February 15, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: NV

Product: Mortgage
Sub-Product: Conventional fixed mortgage

Issue: Settlement process and costs

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: February 13, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: TN

Product: Bank account or service
Sub-Product: Other bank product/service

Issue: Account opening, closing, or management

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: February 17, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: MS

Product: Credit card

Issue: APR or interest rate

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: February 21, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: VA

Product: Mortgage
Sub-Product: Conventional fixed mortgage

Issue: Loan modification,collection,foreclosure

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: February 22, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: TX

Product: Mortgage
Sub-Product: VA mortgage

Issue: Loan servicing, payments, escrow account

Company response:

Response Type: Closed with monetary relief

Complaint Details:

Date of Complaint: February 15, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: WA

Product: Mortgage
Sub-Product: Second mortgage

Issue: Settlement process and costs

Company response:

Response Type: Closed with non-monetary relief

Complaint Details:

Date of Complaint: February 19, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: NV

Product: Bank account or service
Sub-Product: Checking account

Issue: Deposits and withdrawals

Complaint Tags: Servicemember

Company response:

Response Type: Closed with non-monetary relief

FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.