March 2013 Complaints Against USAA

If you have an issue with USAA, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2013, the CFPB received 374 complaints against USAA. USAA ranked Number 34 among all financial companies for the most complaints.

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Complaint Details:

Date of Complaint: March 12, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: TX

Product: Credit card

Issue: Billing disputes

Company response:

Response Type: Closed with monetary relief

Complaint Details:

Date of Complaint: March 11, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: OR

Product: Bank account or service
Sub-Product: Checking account

Issue: Deposits and withdrawals

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: March 13, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: TN

Product: Bank account or service
Sub-Product: Checking account

Issue: Making/receiving payments, sending money

Company response:

Response Type: Closed with monetary relief

Complaint Details:

Date of Complaint: March 9, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: CA

Product: Bank account or service
Sub-Product: Other bank product/service

Issue: Making/receiving payments, sending money

Complaint Tags: Older American

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: March 15, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: NY

Product: Bank account or service
Sub-Product: Savings account

Issue: Deposits and withdrawals

Complaint Tags: Servicemember

Company response:

Response Type: Closed with monetary relief

Complaint Details:

Date of Complaint: March 12, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: AZ

Product: Bank account or service
Sub-Product: Checking account

Issue: Deposits and withdrawals

Complaint Tags: Servicemember

Company response:

Response Type: Closed with non-monetary relief

Complaint Details:

Date of Complaint: March 15, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: TX

Product: Credit card

Issue: Closing/Cancelling account

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: March 15, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: LA

Product: Bank account or service
Sub-Product: Checking account

Issue: Problems caused by my funds being low

Company response:

Response Type: Closed with monetary relief

Complaint Details:

Date of Complaint: March 8, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: NE

Product: Credit card

Issue: Billing disputes

Company response:

Response Type: Closed with monetary relief

Complaint Details:

Date of Complaint: March 12, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: CA

Product: Credit card

Issue: Privacy

Company response:

Response Type: Closed with explanation

FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.