April 2013 Complaints Against USAA

If you have an issue with USAA, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2013, the CFPB received 374 complaints against USAA. USAA ranked Number 34 among all financial companies for the most complaints.

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Complaint Details:

Date of Complaint: April 22, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: KY

Product: Credit reporting

Issue: Incorrect information on credit report
Sub-Issue: Personal information

Company response:

Response Type: Closed with non-monetary relief

Complaint Details:

Date of Complaint: April 19, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: TX

Product: Bank account or service
Sub-Product: Checking account

Issue: Deposits and withdrawals

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: April 23, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: CA

Product: Mortgage
Sub-Product: Home equity loan or line of credit

Issue: Loan modification,collection,foreclosure

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: April 23, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: OH

Product: Credit card

Issue: Delinquent account

Company response:

Response Type: Closed with non-monetary relief

Complaint Details:

Date of Complaint: April 22, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: VA

Product: Mortgage
Sub-Product: Other mortgage

Issue: Loan modification,collection,foreclosure

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: April 22, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: PA

Product: Mortgage
Sub-Product: Other mortgage

Issue: Settlement process and costs

Company response:

Response Type: Closed with monetary relief

Complaint Details:

Date of Complaint: April 19, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: None

Product: Bank account or service
Sub-Product: Checking account

Issue: Account opening, closing, or management

Complaint Tags: Servicemember

Company response:

Response Type: Closed with non-monetary relief

Complaint Details:

Date of Complaint: April 24, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: MD

Product: Bank account or service
Sub-Product: Checking account

Issue: Problems caused by my funds being low

Company response:

Response Type: Closed with monetary relief

Complaint Details:

Date of Complaint: April 19, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: NY

Product: Consumer Loan
Sub-Product: Installment loan

Issue: Managing the loan or lease

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: April 19, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: TX

Product: Bank account or service
Sub-Product: Checking account

Issue: Account opening, closing, or management

Company response:

Response Type: Closed with monetary relief

FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.