May 2013 Complaints Against USAA

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The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2013, the CFPB received 374 complaints against USAA. USAA ranked Number 34 among all financial companies for the most complaints.

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Complaint Details:

Date of Complaint: May 8, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: GA

Product: Bank account or service
Sub-Product: Checking account

Issue: Deposits and withdrawals

Complaint Tags: Servicemember

Company response:

Response Type: Closed with monetary relief

Complaint Details:

Date of Complaint: May 4, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: CO

Product: Money transfers
Sub-Product: International money transfer

Issue: Wrong amount charged or received

Company response:

Response Type: Closed with monetary relief

Complaint Details:

Date of Complaint: May 8, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: NC

Product: Mortgage
Sub-Product: Other mortgage

Issue: Loan servicing, payments, escrow account

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: May 6, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: CA

Product: Bank account or service
Sub-Product: Checking account

Issue: Using a debit or ATM card

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: May 10, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: NC

Product: Mortgage
Sub-Product: VA mortgage

Issue: Settlement process and costs

Complaint Tags: Servicemember

Company response:

Response Type: Closed with monetary relief

Complaint Details:

Date of Complaint: May 7, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: OR

Product: Mortgage
Sub-Product: Other mortgage

Issue: Loan modification,collection,foreclosure

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: May 3, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: NY

Product: Bank account or service
Sub-Product: Checking account

Issue: Deposits and withdrawals

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: May 3, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: ME

Product: Credit card

Issue: Transaction issue

Complaint Tags: Servicemember

Company response:

Response Type: Closed with non-monetary relief

Complaint Details:

Date of Complaint: May 2, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: WV

Product: Mortgage
Sub-Product: VA mortgage

Issue: Application, originator, mortgage broker

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: May 3, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: MN

Product: Mortgage
Sub-Product: Other mortgage

Issue: Loan modification,collection,foreclosure

Company response:

Response Type: Closed with monetary relief

FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.