May 2013 Complaints Against USAA

If you have an issue with USAA, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2013, the CFPB received 374 complaints against USAA. USAA ranked Number 34 among all financial companies for the most complaints.

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Complaint Details:

Date of Complaint: May 16, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: TX

Product: Mortgage
Sub-Product: Home equity loan or line of credit

Issue: Loan modification,collection,foreclosure

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: May 13, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: FL

Product: Bank account or service
Sub-Product: Checking account

Issue: Account opening, closing, or management

Company response:

Response Type: Closed with monetary relief

Complaint Details:

Date of Complaint: May 11, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: DC

Product: Mortgage
Sub-Product: VA mortgage

Issue: Application, originator, mortgage broker

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: May 13, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: WI

Product: Credit card

Issue: Bankruptcy

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: May 16, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: CO

Product: Credit card

Issue: Other

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: May 16, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: UT

Product: Mortgage
Sub-Product: Conventional fixed mortgage

Issue: Application, originator, mortgage broker

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: May 13, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: CA

Product: Credit card

Issue: Billing statement

Company response:

Response Type: Closed with non-monetary relief

Complaint Details:

Date of Complaint: May 17, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: CA

Product: Mortgage
Sub-Product: Home equity loan or line of credit

Issue: Loan modification,collection,foreclosure

Complaint Tags: Servicemember

Company response:

Response Type: Closed with non-monetary relief

Complaint Details:

Date of Complaint: May 12, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: KS

Product: Bank account or service
Sub-Product: Checking account

Issue: Account opening, closing, or management

Complaint Tags: Older American

Company response:

Response Type: Closed with monetary relief

Complaint Details:

Date of Complaint: May 12, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: DE

Product: Bank account or service
Sub-Product: Checking account

Issue: Problems caused by my funds being low

Company response:

Response Type: Closed with explanation

FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.