May 2013 Complaints Against USAA

If you have an issue with USAA, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2013, the CFPB received 374 complaints against USAA. USAA ranked Number 34 among all financial companies for the most complaints.

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Complaint Details:

Date of Complaint: May 28, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: OH

Product: Bank account or service
Sub-Product: (CD) Certificate of deposit

Issue: Account opening, closing, or management

Complaint Tags: Older American, Servicemember

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: May 23, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: GA

Product: Bank account or service
Sub-Product: Checking account

Issue: Deposits and withdrawals

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: May 22, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: TX

Product: Credit card

Issue: Billing disputes

Complaint Tags: Older American

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: May 20, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: WA

Product: Credit card

Issue: Transaction issue

Company response:

Response Type: Closed with non-monetary relief

Complaint Details:

Date of Complaint: May 23, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: MD

Product: Mortgage
Sub-Product: Other mortgage

Issue: Loan servicing, payments, escrow account

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: May 22, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: AZ

Product: Mortgage
Sub-Product: VA mortgage

Issue: Settlement process and costs

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: May 24, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: GA

Product: Mortgage
Sub-Product: Conventional fixed mortgage

Issue: Credit decision / Underwriting

Company response:

Response Type: Closed with non-monetary relief

Complaint Details:

Date of Complaint: May 23, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: CA

Product: Mortgage
Sub-Product: VA mortgage

Issue: Credit decision / Underwriting

Company response:

Response Type: Closed with non-monetary relief

Complaint Details:

Date of Complaint: May 22, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: MA

Product: Credit card

Issue: Credit determination

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: May 22, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: DE

Product: Credit card

Issue: Billing disputes

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.