June 2013 Complaints Against USAA

If you have an issue with USAA, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2013, the CFPB received 374 complaints against USAA. USAA ranked Number 34 among all financial companies for the most complaints.

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Complaint Details:

Date of Complaint: June 21, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: IL

Product: Consumer Loan
Sub-Product: Vehicle loan

Issue: Shopping for a loan or lease

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: June 18, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: CA

Product: Mortgage
Sub-Product: Second mortgage

Issue: Loan servicing, payments, escrow account

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: June 23, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: NC

Product: Mortgage
Sub-Product: Home equity loan or line of credit

Issue: Credit decision / Underwriting

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: June 22, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: NJ

Product: Credit card

Issue: Identity theft / Fraud / Embezzlement

Company response:

Response Type: Closed with monetary relief

Complaint Details:

Date of Complaint: June 24, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: TN

Product: Credit card

Issue: Other

Complaint Tags: Older American, Servicemember

Company response:

Response Type: Closed with monetary relief

Complaint Details:

Date of Complaint: June 18, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: FL

Product: Credit card

Issue: Other

Company response:

Response Type: Closed with non-monetary relief

Complaint Details:

Date of Complaint: June 18, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: MD

Product: Bank account or service
Sub-Product: Checking account

Issue: Deposits and withdrawals

Complaint Tags: Servicemember

Company response:

Response Type: Closed with non-monetary relief

Complaint Details:

Date of Complaint: June 20, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: MN

Product: Bank account or service
Sub-Product: Checking account

Issue: Deposits and withdrawals

Company response:

Response Type: Closed with monetary relief

Complaint Details:

Date of Complaint: June 18, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: TX

Product: Credit card

Issue: Billing disputes

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: June 18, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: TX

Product: Credit card

Issue: Billing disputes

Company response:

Response Type: Closed with monetary relief

FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.