June 2013 Complaints Against USAA

If you have an issue with USAA, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2013, the CFPB received 374 complaints against USAA. USAA ranked Number 34 among all financial companies for the most complaints.

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Complaint Details:

Date of Complaint: June 25, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: SC

Product: Bank account or service
Sub-Product: Checking account

Issue: Account opening, closing, or management

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: June 25, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: CA

Product: Credit card

Issue: Credit card protection / Debt protection

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: June 25, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: NC

Product: Mortgage
Sub-Product: Other mortgage

Issue: Application, originator, mortgage broker

Complaint Tags: Servicemember

Company response:

Response Type: Closed with non-monetary relief

Complaint Details:

Date of Complaint: June 27, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: OR

Product: Mortgage
Sub-Product: Other mortgage

Issue: Credit decision / Underwriting

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: June 27, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: TX

Product: Bank account or service
Sub-Product: Checking account

Issue: Deposits and withdrawals

Complaint Tags: Older American, Servicemember

Company response:

Response Type: Closed with monetary relief

Complaint Details:

Date of Complaint: June 30, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: MD

Product: Mortgage
Sub-Product: Conventional adjustable mortgage (ARM)

Issue: Application, originator, mortgage broker

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: June 29, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: PA

Product: Credit card

Issue: Identity theft / Fraud / Embezzlement

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: June 28, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: CA

Product: Credit card

Issue: Credit card protection / Debt protection

Complaint Tags: Servicemember

Company response:

Response Type: Closed with monetary relief

Complaint Details:

Date of Complaint: June 27, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: CA

Product: Credit card

Issue: Billing disputes

Company response:

Response Type: Closed with explanation

FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.