August 2013 Complaints Against USAA

If you have an issue with USAA, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2013, the CFPB received 374 complaints against USAA. USAA ranked Number 34 among all financial companies for the most complaints.

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Complaint Details:

Date of Complaint: August 23, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: FL

Product: Credit card

Issue: Credit line increase/decrease

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: August 21, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: GA

Product: Bank account or service
Sub-Product: Checking account

Issue: Account opening, closing, or management

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: August 20, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: NC

Product: Bank account or service
Sub-Product: Checking account

Issue: Account opening, closing, or management

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: August 17, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: CA

Product: Bank account or service
Sub-Product: Other bank product/service

Issue: Account opening, closing, or management

Complaint Tags: Servicemember

Company response:

Response Type: Closed with monetary relief

Complaint Details:

Date of Complaint: August 22, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: NV

Product: Mortgage
Sub-Product: Other mortgage

Issue: Settlement process and costs

Company response:

Response Type: Closed with monetary relief

Complaint Details:

Date of Complaint: August 22, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: NY

Product: Mortgage
Sub-Product: Conventional fixed mortgage

Issue: Credit decision / Underwriting

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: August 21, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: NJ

Product: Credit card

Issue: Identity theft / Fraud / Embezzlement

Company response:

Response Type: Closed with monetary relief

Complaint Details:

Date of Complaint: August 15, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: GA

Product: Debt collection
Sub-Product: Credit card

Issue: Communication tactics
Sub-Issue: Frequent or repeated calls

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: August 19, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: AL

Product: Debt collection
Sub-Product: Credit card

Issue: Communication tactics
Sub-Issue: Called after sent written cease of comm

Complaint Tags: Servicemember

Company response:

Response Type: Closed with non-monetary relief

Complaint Details:

Date of Complaint: August 21, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: AK

Product: Credit card

Issue: Delinquent account

Complaint Tags: Servicemember

Company response:

Response Type: Closed with non-monetary relief

FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.