September 2013 Complaints Against USAA

If you have an issue with USAA, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2013, the CFPB received 374 complaints against USAA. USAA ranked Number 34 among all financial companies for the most complaints.

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Complaint Details:

Date of Complaint: September 18, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: TN

Product: Credit card

Issue: Billing disputes

Company response:

Response Type: Closed with monetary relief

Complaint Details:

Date of Complaint: September 23, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: FL

Product: Credit card

Issue: APR or interest rate

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: September 13, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: CA

Product: Bank account or service
Sub-Product: Checking account

Issue: Account opening, closing, or management

Complaint Tags: Servicemember

Company response:

Response Type: Closed with non-monetary relief

Complaint Details:

Date of Complaint: September 23, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: PA

Product: Credit card

Issue: Identity theft / Fraud / Embezzlement

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: September 12, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: TX

Product: Mortgage
Sub-Product: Home equity loan or line of credit

Issue: Credit decision / Underwriting

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: September 23, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: TN

Product: Credit card

Issue: Billing disputes

Company response:

Response Type: Closed with monetary relief

Complaint Details:

Date of Complaint: September 12, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: GA

Product: Bank account or service
Sub-Product: Checking account

Issue: Problems caused by my funds being low

Company response:

Response Type: Closed with non-monetary relief

Complaint Details:

Date of Complaint: September 19, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: NM

Product: Credit card

Issue: Billing disputes

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: September 12, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: CA

Product: Debt collection
Sub-Product: Credit card

Issue: Communication tactics
Sub-Issue: Frequent or repeated calls

Complaint Tags: Servicemember

Company response:

Response Type: Closed with non-monetary relief

Complaint Details:

Date of Complaint: September 23, 2013

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: NV

Product: Mortgage
Sub-Product: VA mortgage

Issue: Application, originator, mortgage broker

Complaint Tags: Servicemember

Company response:

Response Type: Closed with monetary relief

FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.