December 2014 Complaints Against USAA

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The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2014, the CFPB received 495 complaints against USAA. USAA ranked Number 41 among all financial companies for the most complaints.

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Complaint Details:

Date of Complaint: December 2, 2014

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: DC

Product: Debt collection
Sub-Product: I do not know

Issue: Improper contact or sharing of info
Sub-Issue: Contacted me after I asked not to

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: December 3, 2014

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: NE

Product: Credit card

Issue: Cash advance fee

Complaint Tags: Servicemember

Company response:

Response Type: Closed with monetary relief

Complaint Details:

Date of Complaint: December 4, 2014

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: GA

Product: Bank account or service
Sub-Product: Savings account

Issue: Account opening, closing, or management

Company response:

Response Type: Closed with monetary relief

Complaint Details:

Date of Complaint: December 1, 2014

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: IL

Product: Credit card

Issue: Late fee

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: December 3, 2014

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: WA

Product: Mortgage
Sub-Product: VA mortgage

Issue: Application, originator, mortgage broker

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: December 4, 2014

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: TN

Product: Mortgage
Sub-Product: VA mortgage

Issue: Credit decision / Underwriting

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: December 4, 2014

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: CA

Product: Consumer Loan
Sub-Product: Vehicle loan

Issue: Managing the loan or lease

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: December 2, 2014

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: CA

Product: Bank account or service
Sub-Product: Other bank product/service

Issue: Using a debit or ATM card

Complaint Tags: Older American

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: December 2, 2014

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: TX

Product: Credit card

Issue: Closing/Cancelling account

Company response:

Response Type: Closed with explanation

Complaint Details:

Date of Complaint: December 6, 2014

Company Official Name: UNITED SERVICES AUTOMOBILE ASSOCIATION

State: PA

Product: Consumer Loan
Sub-Product: Vehicle loan

Issue: Managing the loan or lease

Company response:

Response Type: Closed with explanation

FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.